Product Specialist

Product Specialist

SM Investments
4-7 years
Not Specified

Job Description

General Duties

Detailed Duties

Professional Eligibility


. Strong Customer Service and Analytical Skills.
. Background on Systems Analysis, System Design, Business Process Analysis, Quality Assurance Testing, Systems Training, Cut-over Planning and Preparation, Go-Live Support and Post Implementation Review will be an advantage.
. Good writing, communication and presentation skills.
. Result-oriented and deadline-driven.
. Excellent team player.
. Willingness to work beyond office hours (as needed).
. With a strong growth mindset.
. Requires minimal supervision.

. Graduate of either B.S. Computer Science or B.S. Industrial Engineering or any 4-year related degree.

. Experiences in Retail Industry, Loyalty Platforms, Campaign Management Platforms, Omni -channels integration will be an advantage.

. Analyzes user requirements and translates them into a Functional Specification Document (FSD) detailing the process flow, system flow, UI design and DB structure.
. Coordinates with both business user and developer to discuss and clarify the business requirements.
. Works closely with the Project Manager and makes recommendation on how to meet the desired quality and projected timeline of application being developed.
. Provides support to developer from system development, deployment in production up to post implementation.
. Participates in the training of users and creates technical document and/or user manual.
. Prepares Change Requests (CR) in case there are approved changes in the user's requirements.
. Handles business user concerns and issues. Coordinates with developer to investigate and resolve escalated issues.

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