Product Owner

Product Owner

Sykes Asia Incorporation
Metro Manila / NCR
2 - 5 Years
Not Specified

Job Description

The purpose of the position is to be a collaborative team member of the Product Development team and be responsible for defining stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team.
This position reports to the Head of Product Development.
• Work closely with Client Development, Client Services, Accounting & Finance, Compliance, SME’s and directly with users to understand business requirements in detail
• Gather and translate user business needs into technical product requirements in collaboration with the product team
• Collaborate with Engineering, Design & QA teams to create enjoyable user experiences with a customer-centric approach
• Support prioritization of product development pipeline
• Work with cross-product teams to resolve vital business needs
• Spearhead, and deliver release & rollout plans keeping within budget and time targets
At least 2 years relevant experience
Proficient in SQL, Jira/Trello (or any Project Management tool), MS Visio / Miro (or any flowchart / diagram app).
Good to have knowledge in Java, HTML/CSS and UI/UX Design.
A self-starter and natural leader with an entrepreneurial mindset
Deep curiosity with the desire to learn and think outside the box
Ability to multitask, prioritize, work independently and collaborate with stakeholders
Organized, and in-depth knowledge of preparing product documentation
A well-rounded expert on various business functions

SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. We have more than 55,000 dedicated employees and more than 65 sites in more than 20 countries. We have operations in North America, Europe, Middle East, Africa, Latin America and the Asia Pacific. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

In the Philippines, SYKES is recognized as the first multinational call center in the country. We are also the first call center to venture outside Manila and establish operations in Cebu. From only 14 employees, SYKES grew to 15,000 and now has 7 sites in the country. SYKES has more than 20 years of experience in the industry and is known for its innovative and supportive work environment.

SYKES Philippines is recognized as the BPO Company of the Year and CSR Company of the Year in the 2018 Asia Leaders Awards.

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