Process Trainer - Healthcare Program

Process Trainer - Healthcare Program

0-3 years
Not Specified

Job Description

Role: Process Trainer - Healthcare Program
Experience: 0-3 yrs
Location: Manila
Job Descriptions:

  • Detailed knowledge regarding US Healthacre Customer service
  • Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations
  • Creation and execution of training assessments
  • Deliver Domain Specific Modules along with up skilling resources on process.
  • Structure On boarding Training requirements
  • Ensure that all new employees go through the defined new learning path for their respective roles in the account
  • Deliver process training for new employees
  • Support new hires during OJT and GO-live
  • Provide refresher and remedial training for existing employees
  • Ensure all regulatory requirements are complied with from time to time
  • Maintain trainee data and information
  • Generate training reports from time to time
  • Support any administrative tasks like trainee roster and scheduling etc.
  • Create/Customize training content for delivery
  • Provide feedback and coaching to processors on the floor
  • Take ownership for improvement in floor performance
  • Analyze training needs for employees working for the account.
  • Responsible for account level Training metrics
  • Responsible for adhering to training standardization guidelines defined by the BU Training Function
  • Responsible to work with ops to bridge gaps during training.

  • College graduate
  • Good Hands on system & applications expertise for fulfillment process.
  • Fluent in English language skills
  • Excellent Communication and presentation Skills
  • Good Customer interaction skills
  • PC literate with good system navigation skills
  • Good Data input skills
  • MS Office (Excel, Word, Outlook) skills - Basic
  • Task Management & Organization skills
  • Problem solving skills
  • Professional experience in Industry environment
  • Ability to engage with the client and run/lead workshops
  • Excellent Facilitation and influencing skill


Wipro BPO

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