Process Lead (EN 23030C)

Process Lead (EN 23030C)

Enshored Inc.
Not Specified
Not Specified

Job Description

  • Process lead expert in problem-solving and on-floor troubleshooting.
  • Help develop relevant KPIs and metrics aligned with the strategic plan, processes, and deliverables.
  • Scorecard development.
  • Flexible to work with different LOBs. Organized. Calm under pressure.
  • More experienced and English language proficient (English Certification Level B2).
  • Enhanced critical thinking and a situational mastery of the English language.
  • More equipped to collaborate with the advances in automation and AI with their ability to empathize, make dynamic decisions, and provide a personalized experience.
  • These skills are becoming imperative in front-line e-commerce and customer service industries.
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