Process Lead (EN 23030C)

Enshored is seeking a detail-oriented, highly organized, and hard-working Process Analyst to work with a fast-growing social media management program. The person to be chosen will help operations improve and maintain KPI using the best possible proce

Enshored is seeking a detail-oriented, highly organized, and hard-working Process Analyst to work with a fast-growing social media management program. The person to be chosen will help operations improve and maintain KPI using the best possible proce

Requirements: * Will focus on improving training materials and streamlining the training process for all LOBs. * Ongoing coaching of the entire team and upskill all tenured staff on the processes they are not currently handling to improve opera

Essential Duties and Responsibilities * Onboard new people to the customer service role. This includes weeks of training and topics covered include job description, culture, account overview, process, and cadence. * Develop and maintain trainin

*Manage and direct the daily activities of the Team Leaders and agents. *Motivate team members and assess performance. Provides help to management, including hiring and training, and keeps management updated on team performance. *Carry out needs,

Requirements * Flexible to work with different LOBs. Organized. Calm under pressure. * More experienced and English language proficient (English Certification Level B2). * Enhanced critical thinking and a situational mastery of the English l

Enshored is seeking an outstanding Team Lead who will be a role model to his/her direct reports. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team perform

Requirements * Experienced in developing a QA manual for different LOBs. * Knows his/her way around data analysis and makes sound decisions for process improvements. * More experienced and English language proficient (English Certification L

Our Client is a cloud-based platform to manage, schedule, and rent public facilities. It enables public schools, colleges, and municipalities to showcase, monetize and manage their facilities â€" consolidating financial and usage data, communications

Enshored seeks detail-oriented, diligent, and hard-working Quality Analysts to work with a fast-growing technology-enabled account. These are high-impact roles and offer great opportunities for career advancement in a BPO setting. Hours will depend

Enshored is seeking an outstanding Team Manager who will be a role model to his/her direct reports. Manage leaders to motivate team members and assess performance. Provides help to management, including hiring and training, and keeps management updat

Enshored is seeking an outstanding Team Manager who will be a role model to his/her direct reports. Manage leaders to motivate team members and assess performance. Provides help to management, including hiring and training, and keeps management updat

Enshored is seeking an outstanding Team Manager who will be a role model to his/her direct reports. Manage leaders to motivate team members and assess performance. Provides help to management, including hiring and training, and keeps management updat

Enshored seeks a detail-oriented, diligent, and hard-working Training and Quality Lead to work with a fast-growing technology-enabled account. These are high-impact roles and offer great opportunities for career advancement in a BPO setting. Hours wi

Enshored is seeking a detail-oriented, diligent, and hardworking Team Leader to work with a new mobile app serving the LGBTQIA+ Community. Hours will depend on the client's needs. Essential Duties and Responsibilities * Review new member's profile

Enshored is a creative outsourcing partner to high-growth companies globally. We seek a detail-oriented, diligent, and hard-working Customer Service Hero to work with a fast-growing technology-enabled client. These are high-impact roles and offer gre

ESSENTIAL DUTIES AND RESPONSIBILITIES * Creating/Updating restaurant menu and other related platforms * Analyze menu structure * Document all information according to standard operating procedures * Perform all tasks at the required speed

Enshored is seeking a detail-oriented, diligent, and hardworking Member Moderation & Support Representative to work with a new mobile app serving the LGBTQIA+ Community. Hours will depend on the client's needs. Essential Duties and Responsibilities:

Enshored is seeking a detail-oriented, diligent, and assertiveCustomer Service Representativewho will act as aTier 1 Supportby helping customers with complaints and questions and giving customers related information about the client's products and se

Enshored is seeking a detail-oriented, diligent, and assertiveCustomer Service Representativewho will act as aTier 1 Supportby helping customers with complaints and questions and giving customers related information about the client's products and se