Process Engineer

Process Engineer

Not Specified
Not Specified

Job Description

The Process Engineer will be part of the Process Engineering & Automation team, who are accountable for streamlining processes across the Customer Implementation & Professional Services (CIPS) business unit of Refinitiv globally. Our purpose is to design outstanding customer experience and internal business efficiency through the improvement of numerous processes in which our clients take part. In this role, you will lead the identification, delivery, and sustainability of process improvement opportunities with a focus on service, quality, speed, revenue, and cost outcomes.
Responsibilities & Deliverables
  • Identify and map processes across CIPS and find opportunities for process optimization and improvement
  • Maintain a process repository using standard methodology BPMN approach
  • Ensure appropriate governance is applied to process changes from ideation through implementation and control
  • Provide process-related training and support on new processes
  • Support major change programs and projects across customer operations in a way that adds transparency
  • Ensure a close partnership with other departments including Performance Excellence and Technology

Required Skills & Experience:
  • Lean and or Six Sigma certification (Green belt preference)
  • Confirmed experience in designing and embedding operational process improvements
  • Strong understanding of BPMN approach and experience in process mapping and definition
  • Experience with business/system analysis and requirement documentation
  • Excellent communication and presentation skills with the ability to speak about and visualize sophisticated issues in a succinct language
  • Feeling comfortable when making pitches to senior management representatives
  • Proven problem-solving approach and ability to think creatively as well as logically
  • Can-do approach and drive for learning and getting things done

Desired Skills & Experience:
  • Experience with processes supported by the ServiceNow platform
  • Understanding of Network Communications from Hub circuits to cross-connects
  • Investment / Corporate Banking or Financial Services experience
  • Understanding and/or interest in robotics automation, development, and governance

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.
We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.
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About LSEG

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. HOW TO APPLY If you want to apply for this job, please click the Apply button to the left. You will then be redirected to the sign-in page where you can enter your credentials or set up an account with us.

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