Procedure Writer

Procedure Writer

Wells Fargo
2-5 years
Not Specified

Job Description


Job Description :

In this role, you will:
  • Participate in establishing documentation guidelines and procedure audits
  • Review regulatory changes or partner with regulatory change agents to proactively identify required updates
  • Maintain document library or repository and update tables in appropriate systems
  • Review changes to business operations for potential impact to other documentation or resources
  • Create, edit and format moderately complex to complex internal manuals, materials, or other documentation related procedures and policies
  • Publish moderately complex web content in accordance to standards
  • Present recommendations for resolving moderately complex to complex problems and projects
  • Assist others to resolve process gaps, providing input and suggestions based on observations
  • Research, review and translate technical information to users
  • Provide guidance to less experienced staff
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Partner with subject matter professionals to understand business needs as it relates to procedures


Required Qualifications:
  • At least 2 years experience in Procedure Writing, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:
  • Graduate of a Bachelor's Degree (preferably in Writing, Journalism, Mass Communication or any related field)
  • Content Management System knowledge is helpful
  • Ability to articulate complex concepts in a clear and concise manner (verbally and written)
  • Excellent verbal, written, and interpersonal communication skills
  • Excellent organizational and time management skills
  • Intermediate Microsoft Office skills
  • Experience with Open Text Content Management platform or other content management systems (preferred, not required)
  • Ability to manage multiple priorities, demonstrate flexibility, and implement change
  • Excellent attention to detail and organizational skills
  • Ability to work with procedures by writing, editing and formatting
  • Experience with HTML
  • Ability to influence and interface with content owners and editors.
  • Must be amenable to work on US shift (night), weekends off.


Job Expectations:
  • Develop, analyze and recommend procedure changes based on business line processes, policy changes and identified gaps. The candidate will be responsible for collaborating with lines of business, risk management and business partners, to ensure compliance with actual processes, policies and regulatory requirements.
  • Coordinate periodic Line of Business (LOB) review of existing procedures
  • Oversee onboarding of procedures to Open Text Content Management System.
  • Evaluate the adequacy and effectiveness of new procedure content or procedure changes
  • Provide LOB support for questions and research that may be needed.
  • Coordinate production of periodic reports for management.
  • Publish and communicate procedural content changes
  • Remain current with Wells Fargo brand standards and communication standards
  • Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
  • They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
  • There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.


We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 8,050 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 38 countries and territories to support customers who conduct business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2018 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Job Source : www.wellsfargojobs.com

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