Principal Cloud Site Reliability Engineer, Infrastructure Operations

Principal Cloud Site Reliability Engineer, Infrastructure Operations

Deltek Systems
5-8 years
Not Specified

Job Description

Position Responsibilities
The Global Cloud Site Reliability Engineering (SRE) team keeps Deltek Cloud Products working well and available to our customers 24 hours a day, 7 days a week. A consistent leader in the Gartner magic quadrant for ERP solutions, Deltek Cloud Products have a rapidly growing customer base and with that an ever evolving cloud environment.
Our goal is to constantly improve the availability, reliability and daily operations of our Deltek Cloud Products and we are seeking Senior Cloud Site Reliability Engineers to join our Infrastructure Operations team. As a SRE for Infrastructure Operations, you should have a strong passion in creating solutions that address complex and recurring issues put a great focus on eliminating toil and aim to deliver a highly reliable SaaS experience.
Key Responsibilities
  • Define and consistently implement service readiness
    1. Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true SaaS experience to our customers 24x7
    2. Ensure supportability measures are in place for the products and services we support
    3. Write clear and effective documentation of operational processes and solutions
    4. Work within one of our 24x7 schedules (Sunday - Thursday or Tuesday - Saturday) and shifts (morning, mid, or night).
  • Conduct systems operations and maintenance on a variety of cloud resources both on AWS and Azure
    1. Perform day-to-day product operations like disaster recovery exercises, capacity management and change requests
    2. Develop tools and automation that will reduce resource consuming tasks and manual processes (toil)
    3. Participating in maintenance activities and on-call rotations as required
  • Champion Service Reliability
    1. Provide consistent service availability by monitoring environment stability and performance through the use of the right metrics and tools
    2. Troubleshoot complex problems, provide infrastructure performance analysis, systems fault diagnosis, resolve operational issues, and performance bottlenecks.
    3. Collaborate with service providers in understanding and resolving incidents and performance concerns related to cloud infrastructure
    4. Drive problem management and capacity planning initiatives by monitoring alert trending and resource utilization
    5. Define service maturity and performance indicators in collaboration with Global SRE
  • Drive Security and Compliance
    1. Define and enforce the access control process for Cloud resources
    2. Conduct regular patch maintenance
    3. Be an active contributor to audit and security compliance activities
    4. Manage security systems including but not limited to WAF, UTM, MFA and endpoint security

  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field
  • 5+ years supporting enterprise application platforms and systems at scale on public cloud infrastructure (preferably on AWS and Azure).
  • 5+ years of experience with managing and operating enterprise-grade Windows and Linux production environments
  • 3+ years of experience applying an automation first approach to problem solving leveraging scripting solutions (e.g. Bash, Python, PowerShell).
  • Solid experience and deep understanding of ITSM principles certification is a plus.
  • Experience with operating and integrating one or more of the following solutions: AppDynamics, Splunk, PRTG, Site24x7, ServiceNow, NewRelic, PagerDuty.
  • Passionate and curious about ways to leverage technology with self-led learning
  • Must be detail oriented, results driven, and have excellent English communication skills.
  • Ability to work effectively in a team environment

Job Details

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Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rel y on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue.

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