Premium Associate

Premium Associate

Manulife (International) Limited - Selen Chan
4-50 years
Not Specified

Job Description


Are you looking for unlimited opportunities to develop and succeed With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empoweringBusiness Process Associates with the resources to solve critical problems for the future ofourbusiness, which is why we need you.
Whatmotivatesyou
  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:
  • Graduate of any 4-year bachelor's degree course
  • Excellent attention to detail, fast and accurate data-entry skills with the ability to process high volumes of work accurately
  • Ability to clearly understand and act on presented problem statement to comprehend, capture as well as interpret basic customer information
  • Basic knowledge with MS office applications (Word, Excel, PowerPoint)
  • Knowledge of browsers and relevant computer applications. Exhibits good navigation skills
  • Minimum keyboarding skills of at least 30 words per minute with accuracy of 95%
  • Ability to compose a grammatically correct, clear and concise email
  • Continuously proactive in identifying improvements
  • Knowledge of browsers and relevant computer applications. Exhibits good navigation skills
  • Team player as well as ability to work independently in a changing environment

Nice to Haves:
  • Excellent verbal and written communication skills
  • Ability to proactively respond to situations or banking requests
  • Ability to multitask in the given standard handling time.
  • Ability to understand simple financial process or principles
  • Ability to fully grasp financial terminologies and transactions
  • Able to follow product and process protocol
  • Able to determine the proper follow up questions for a specific transaction

On the job you will:
  • Accurately analyze and allocate scanned and faxed documents based on specific guidelines and methodology set by the business units for both financial and non-financial transactions
  • Ensure that all work-items are completed within the specified turn-around-time
  • Strong emphasis on quality with continuously meeting time sensitive deadlines
  • Work in a team-based environment with shared goals
  • Report all system issues that may affect Indexing operations
  • Attain mastery of the Business Unit Indexing procedure
  • Such other duties and functions as assigned by Operations Management
  • Participate and meet deadlines in special assignments and large projects initiatives across sites without affecting daily goal/performance
  • Meet and maintain productivity, accuracy, and turnaround time

Our commitment to you
  • Our mission to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.

If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock.
About Manulife
About Manulife Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and our global wealth and asset management segment, Manulife Investment Management, serves individuals, institutions and retirement plan members worldwide. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of March 31, 2021, we had CAD$1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.3 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as MFC on the Toronto, New York, and the Philippine stock exchanges and under 945 in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Job Details

Employment Types:

Function:

IT

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Job Source : jobs.manulife.com

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