Post Sales Supervisor (Mandarin Role)

Post Sales Supervisor (Mandarin Role)

Cloversense Technology Inc
Metro Manila / NCR
1 - 3 Years
Not Specified

Job Description

Duties and Responsibilities:

  • Train, motivate, and lead after sales teams to achieve set objectives and targets
  • Maintain contact with clients to obtain customer feedback regarding product/service quality
  • Assist clients in resolving issues and complaints concerning purchased products or services
  • Build and establish good work relationship with clients to facilitate increased patronage and revenue
  • Monitor contract details to notify clients of pending expiration and help process renewal
  • Organize promotional and marketing campaigns to create awareness and product publicity
  • Supervise the operations of after sales teams to ensure set targets are met
  • Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
  • Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
  • Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
  • Develop and optimize support and service processes, tools, and systems
  • Conduct price and contract negotiations with clients to establish contract details and attain profit margin
  • Oversee all post-sales services provided to clients to ensure customer satisfaction
  • Provide periodic reports to management on all after sales activities
Qualifications:
  • Work location is in Makati City, Philippines
  • Required language(s): English and Chinese (Mandarin) both written and oral
  • Bachelor’s degree in marketing, business administration, economics, or in any other related business discipline
  • At least 1-year experience in online gaming industry
  • Prior experience in a management field, preferably customer relationship management
  • Attentive, Cautious, Optimistic and Patient
  • Communication Skills: Adept in interacting with customers to identify and help meet their desires
  • Leadership Skills: Able to coordinate and organize the activities of post sales teams to ensure client satisfaction and improved sales
  • Problem-solving Skills: Able to develop and implement solutions necessary to ensure increased patronage and customer satisfaction