Phone Bank Supervisor 2

Phone Bank Supervisor 2

Wells Fargo
2-5 years
Not Specified

Job Description

Job Description :
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
Responsible for the day-to-day supervision of staff that receive incoming calls and provide basic customer service with to the objective of extending contact to sell new or additional products and services. Duties may include: supervising workflow and quality of reps working with management team to identify problems and improve customer service levels interfacing with other Bank departments correspondent banks and/or vendors to resolve issues communicating company and unit policy, procedures, and practices to customers making employment decisions and setting performance standards training and coaching staff writing and conducting performance evaluations performing budgetary analysis for teams researching/analyzing special projects as assigned.
Market Skills and Certifications
Essential Qualifications:

  • Bachelor's Degree graduate or at least 2 years college level

  • 2 + years of recent Customer Service & Sales experience in a call center environment for a Banking/Financial Services Organization

  • 1 + year of recent Team Lead or Supervisory experience in a call center environment Banking/Financial Services Organization

  • Flexible to work on any schedule

  • Amenable to work in MckInley Hill, Taguig Ciy

  • High verbal, written, and comprehension English language proficiency. Prior experience with Wells Fargo credit or debit products is beneficial.

Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

  • We Value Diversity
    At Wells Fargo, we believe in diversity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 68406

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