KMC MAG Solutions Inc
5-8 years
Not Specified

Job Description

Okta is looking for an experienced People Operations Lead as we expand our Shared Services team globally. You'll play a critical role in expanding, scaling, and delivering HR operational support across Okta's people partners while managing the daily responsibilities for a team of global People Operations Specialists. This role will serve as the APAC/EMEA POPS lead for all employee lifecycle processes owned by Shared Services and expanded processes to be transitioned throughout the year.
Role Responsibilities
  • You will serve as the primary point of contact for all EMEA/APAC shared services support across the People Org at Okta
  • Oversee global shared services transactions from end-to-end while providing consistent communication with stakeholders, direct reports, and leadership regarding metrics and SLAs
  • Manage a highly capable team of People Operations Specialists who transact on all HR Operation process for the EMEA and APAC regions as process generalists
  • Partner with internal Okta team members to ensure successful completion of new and existing POPS transactions while meeting KPIs and SLAs
  • Work with POPS team to align on scope of new processes to be transitioned to shared services for ownership and track metrics for new processes
  • Act as the voice of the team and collect feedback to drive continuous improvement across all HR operations support and team culture
  • Champion the work of the team to ensure efficiency and the highest quality of work in the delivery of all employee lifecycle processes
  • Provide accountability for POPS Shared Services global team, including onboarding new hires, coaching/feedback, development of career growth and performance metrics
  • Effectively dealing with any queries escalated to your attention, and ensuring any issues are dealt with in a professional manner with the highest level of customer service
  • Assisting all customers in a positive, friendly and professional manner, to ensure all enquiries are dealt with in an efficient and effective manner
  • Supporting all staff designated to your responsibility, to achieve the targets and performance standards expected of the team
  • Motivating your team through regular 1:1's and identifying training needs by setting clearly defined objectives

Minimum Required Knowledge, Skills, and Abilities:
  • 5 years of experience as a team leader or supervisor of HR Operations teams, ideally in a fast paced, growing tech company
  • Prior experience working with HR Operations processes, including new hire onboarding (offer approvals, background checks, data audits, OktaU, employee inquiries), employee lifecycle events (location transfer letters, employee inquiries, international transfers, Workday data changes, Probation period management, terminations/offboarding) and additional processes across all people partners such as Global Mobility, Compliance, People Business Partners, Benefits, Workplace, Learning & Development and more!
  • Team player, with strong leadership skills, who can operate effectively within a matrix management environment mentor and develop team members to be accountable for performance metrics and SLAs
  • You are self-motivated and autonomous but unafraid to ask questions and get creative with your solutions and communicate feedback to partners for process efficiency
  • You understand the importance of customer experience and are highly responsive to all inquiries, as well as understanding the sensitivity of confidential (PII) information
  • You thrive in a fast-paced environment but are able to stay organized without missing a small detail
  • You know how to prioritize your time and can handle multiple projects at once
  • You enjoy learning new tools and systems and pick them up quickly (we use O365, Box, Greenhouse, DocuSign, Workday, ServiceNow and many more)
  • You prefer over-communicating to regular-communicating and use it as a vehicle to build relationships

Job Details

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