Payroll Managed Center Lead

Payroll Managed Center Lead

Agensi Pekerjaan Ellwood Consulting Sdn Bhd
5-8 years
15000 - 25000 PHP

Job Description

Job Description
About our client
We are currently partnering a leading payroll services organization with footprints across APAC.
About the role
The incumbent for this role will be managing a team across KL and other APAC regions and have overall responsibility for delivering outsourced payroll services to significant multinational clients, covering payrolls for multiple APAC countries.
Your responsibilities

  • To take on leadership of the operations team with a focus on best practice operational procedures, payroll delivery and client satisfaction.

  • Resource management and planning with current/future workforce, with a focus on operational efficiency.

  • Attract and retain team members by supporting, developing and engaging the team effectively.

  • Client and key stakeholder relationship management, building strong client relationships with a focus on SLA delivery manage issues and escalations.

  • Drive and scale improvements in payroll systems, policies, and processes including standardisation across clients.

You will have

  • At least 5 years of experience managing outsourced payroll service teams and processes, including managing cross-site and offshore initiatives with accountability for end-to-end process quality and delivery.

  • Excellent knowledge of payroll and HR laws and regulations in multiple countries and currencies across APAC.

  • Resource management experience, able to plan, organize and schedule work in a short time frame and respond to complex issues within strict timelines.

  • Strong people focus, with ability to engage, lead and develop your team.

Job Details

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