KMC MAG Solutions Inc
Not Specified
Not Specified

Job Description

Functional Overview:
OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.
Duties and Responsibilities:
  • Provides first-line investigation and diagnosis
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
  • Escalates unresolved incidents/service requests within agreed timescales
  • Logs relevant incident/service request details per help desk procedures
  • Communicates with client regarding incident progress
  • Ensures tickets are always updated until issues are resolved
  • Conducts hardware and software maintenance and support
  • Performs IMAC (Install, Move, Add and Change)
  • Local network support and/or assists centralized Network team
  • Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
  • Assists Asset Management Team in inventory of IT assets
  • Performs deployment and movement of IT assets
  • Performs additional task that may be assigned by the immediate supervisor

Minimum Competencies:
  • Excellent customer interface skills
  • Good interpersonal communication skills
  • Understanding of customer satisfaction principles and practices
  • Ability to write technical support documentation
  • Team player
  • Ability to work under pressure
  • Good organizational and time management skills
  • Good analytical and problem-solving skills
  • Maintains strong attention to detail in high-pressure situations
  • Strong communications skills, both written and oral

Minimum Qualifications:
  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
  • Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
  • Willing to be assigned in multiple locations
  • Excellent in English communication skills both verbal and written
  • Willing to work on shifting schedule, Holiday, weekends and Night shift
  • Experience and knowledge in Active Directory and ticketing systems is a plus

Job Details

Employment Types:





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