Order Management Senior Manager

Order Management Senior Manager

Cobden & Carter International
Metro Manila / NCR
10-20 years
Not Specified

Job Description

Required Skills

• Strong delivery skills. 12-15 years of operational delivery experience in Order to Cash Domain.
• Demonstrated and proven expertise in the Order Management domain
• Excellent communication, negotiation and presentation skills
• Strong organizational skills; including good time management
• Strong relationship building and influencing skills
Roles and Responsibilities

• Provide Strategic Leadership, direction and hold overall account management responsibility and maintain tactical relationship with client stakeholders.
• Is responsible for managing teams of the of 100+ FTEs and processing complex transactions in the Order Management domain supporting the General Trade, Modern Trade, Online Channel of sales and Account receivables.
• Is able to develop and implement a transformation roadmap for the client in the Order to Cash area. Understands upstream and downstream processes to order management and the inter linkages across these process areas.
• Ensures all Service Level Agreements are adhered to and provides the client with a high quality service
• Responsible for publishing operational KPIs and SLAs to the client on time.
• Ability to engage with key stakeholders on the client side.
• Promotes teamwork, provides employees with coaching and feedback, Ability to handle large d team. Networks with other functions
• Worked on process improvements / continuous improvements in the Order Management area

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