Operations Supervisor (Office-based/Makati)

Operations Supervisor (Office-based/Makati)

Flat Planet Philippines Incorporated
Metro Manila / NCR
5-10 years
Not Specified

Job Description

Job Description:

  • Comprehensively manages attendance management (such as but not limited to scheduling, auditing and monitoring of shifts, leave and overtime approvals etc.)
  • Build and conduct one-on-one coaching sessions, performance reviews, team calibrations etc
  • Spearhead leadership trainings to team leaders and SME trainings.
  • Analyzes and resolves customer service escalations.
  • Measures SLA’s and tracking systems for operational improvement.
  • Evaluates team competencies and help in developing baseline for KPI.
  • Drives the team to meet and exceed KPI expectations by understanding process and leveraging resources.
  • Leads and participate projects outside of the scope as assigned by the C-level executives.
Job Requirements:

  • College graduate preferably has an IT background.
  • Willing to work on either morning or night shift
  • Schedule maybe weekdays or weekends depending on client needs
  • At least 3 years’ experience in Team Leader or Supervisory position in a fast paced environment.
  • Proficient in Microsoft Office 365
  • Constantly finds ways to be more efficient and productive.
  • Must be keen to details, flexible and adaptable to changes.
  • Must have the ability to work under pressure. Can multitask to attend to various clients and staff needs.
  • Must be smart and organized in dealing with day-to-day priorities and deliverables.
  • Experience in Performance management including promotion up to termination
  • Proactive, Decisive and a problem solver
  • Excellent verbal and communication skills
  • Positive working attitude and can work under pressure.
  • Must be willing to work in Makati

Flat Planet is Australia’s leading Virtual Employee company. We are a virtual doorway to Australia – you will work Australian hours with Australian clients dealing with Australian businesses!

At Flat Planet we pride ourselves on attracting the best and brightest by paying well above market rates and massive uncapped incentives for genuine performers. Earn what you’re really worth!

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Skills/Roles I hire for: IT = .NET, Frontend / Backend, etc., Accounting, Project Management, Customer Support

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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