Operations Processor

Operations Processor

Wells Fargo
4-7 years
Not Specified

Job Description


Job Description :
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
Department Overview

The Corporate Services team supports the offshoring activities of multiple lines of business and the corporate risk management organization with their needs in current and expected demand for business process risk management.
About the Role

Performs a variety of operational tasks for a moderately complex to complex process or functions. Takes accountability for entire process from receipt of work to resolution and closure.
Responsibilities
  • Tasks require coordination of information among various operational areas and customers. Uses multiple online systems.
  • Duties may include: receiving and reviewing incoming work, contacting appropriate resources as needed entering transactions into CRT/PC, verifying accuracy balancing general ledger accounts resolving complex customer issues using multiple resources and records preparing, editing, distributing, and/or correcting specialized and/or complex documents.
  • Works under general supervision following established procedures. Exercises some judgment within guidelines.
  • Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed.
  • conducts local community grant request review and assessment as guided by WF Community Relations policies and procedures
  • liaises with onshore counterparts
  • intermediate to advanced proficiency in oral and written communication skills (phone calls, as needed / primary mode of comms: email and IM)
  • sound judgment or decision-making skills

Market Skills and Certifications
Essential Qualifications:
  • Candidates must be a 4-year college graduate.
  • Must have 1-2 years of strong experience in Customer Service in a BPO or Shared Services Company.
  • Strong problem solving skills, critical thinking, self-initiative and keen to detail.
  • Strong interpersonal and communication skills, MS office knowledge
  • Excellent English communication skills, both written and verbal.

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 67927

Job Details

Employment Types:

Function:

IT

About Wells Fargo

Job Source : www.wellsfargojobs.com

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