Operations Manager

Operations Manager

Wells Fargo
2-4 years
Not Specified

Job Description


Job Description :
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
& Philippines

is a critical component of Wells Fargo's strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo's needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.
Department Overview

Wealth & Investment Management (WIM) is one of the nation's leading providers of financial and investment services in the United States. We offer a full range of products and services to meet clients unique needs and help them achieve financial goals. Services include Brokerage, Comprehensive planning and advice, Estate planning strategies, Investment management and Private banking
About the LOB
Field Services Controls - IRA performs oversight of internal controls to ensure that all money movement transactions to and from Retirement accounts are in compliance with the internal policies, federal laws and IRS regulations. Moreover, the team handles all types of distribution, contribution, consolidation and Roth Conversions requests from client associates (CAs) and financial advisors (FAs) submitted in behalf of Wells Fargo clients.
This is for night shift that follow US holidays.
About the Role

Internally known as Operations Manager 1. He/She will be supporting a blended process wherein he/she will oversee the process. Calls are related to asset movement service request that the team are reviewing and usually occurs when there's an issue preventing to approve the transaction as aligned with policy and procedures.
The Operations Manager 1 within the IRA operations department of Wells Fargo Advisors manages day to day operations for an operational unit and/ or staff supporting, products, and systems. Under management guidance, supervises nonexempt staff to ensure effective delivery of services and adherence to all U.S. and foreign regulatory compliance procedures. Implements processes to maximize efficiency of operations. Preferably with knowledge of the retirement or IRA operations. He/She will be the first point of contact for all delivery/administrative tasks and escalations. The primary role will be to ensure that the team consistently meets/exceeds delivery expectations. .
Responsibilities
  • Implementing new Operating/Control policies, legal and regulatory requirement
  • Safeguards the Bank free from Operating risks and review the control check-point at each processing workflow
  • Streamlines daily processing workflow, revises and updates the procedure manuals and prepares reports accurately on a timely basis and lead any projects as required
  • Reviews data and reports trends to management.
  • Manage and Supervise team ensuring service delivery requirement of more than 1 function
  • Leverage on domain expertise to strategize daily team delivery, resolve process issues
  • Build domain expertise on more than 1 function
  • Liaise with various customers
  • Build strong stakeholder relationship
  • Lead efficiency targets and initiatives
  • Drive team performance and engagements
  • Reporting and Projects
  • Maintain and improve internal controls and mitigate risks
  • Report and escalates issues and potential risks

Market Skills and Certifications
Essential Qualifications
  • College graduate (any course)
  • 2 to 4 years of working experience in financial services/BPO/Contact Center industry (voice and back office support).
  • Fluent in both verbal and written communication skills
  • Proven management skills with ability to analyze issues or customer complaints and provide solution in a tactful manner
  • Able to work independently and provide support on flexible hours/working days
  • Demonstrated leadership and interpersonal skills
  • Strong risk management
  • Well organized, proactive, constructive and capable to motivate teamwork
  • Transition/Process migration experience in a shared service environment
  • Able to perform shift work and report on public holidays
  • Preferred background in securities/retirement operations (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc). If with FINRA License as preferred but not required and maybe sponsored

Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

  • We Value Diversity
    At Wells Fargo, we believe in diversity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 71682

    About Wells Fargo

    Job Source : www.wellsfargojobs.com

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