Operations Manager (EN 37027F)

Operations Manager (EN 37027F)

Enshored Inc.
Not Specified
Not Specified

Job Description



Enshored is seeking an Operations Manager to successfully handle a portfolio of campaigns by ensuring that SLAs are met. The right people are in place, adequately trained, and motivated to do excellent work. The Operations Manager shall ensure all client KPIs are met, shall own communication, and report to clients frequently as needed.
Essential duties and responsibilities
  • Work with the Operations Director, COO, and CAO to execute strategic projects.
  • Oversee and direct daily business operations for optimum efficiency.
  • Perform weekly meetings with operations staff to discuss metrics and deliverables.
  • Submit frequently and as needed business reviews and report to other Enshored's Leadership team and clients.
  • Set operational goals, objectives and develop strategies to meet client SLAs (productivity, quality).
  • Gather, review, and analyze reports, records, and data to ensure that all quality, efficiency, and productivity standards are met.
  • Work with Enshored team members to support organic growth.
  • Must be able to foster a positive and productive work environment, with the ability to lead, build teams and motivate staff.
  • Frequently evaluate and analyze business productivity and performance.
  • Consult, report, and collaborate with the Enshored's Operations Director, COO, CAO, and CEO about company operations.

  • Requirements and Qualifications
  • Must be a college graduate / Bachelor's Degree holder of any course.
  • At least eight years of experience as an Operations Manager.
  • Must have excellent verbal and written English communication skills.
  • Must be willing to work night shifts and shifting schedules.

  • Demonstrated competency in the following areas is also required:
  • Strong organizational, leadership, and interpersonal management skills.
  • Vital planning, forecasting, problem-solving and analytical skills.
  • Proven ability to develop, produce and analyze reports from existing ecosystems and make informed recommendations from the data gathered.
  • Commitment to delivering to the highest quality.
  • Proven ability to work within deadlines and project scopes.


  • Job Details

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    About Enshored Inc

    Job Source : jobs.lever.co

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