Operations Business Specialist

Operations Business Specialist

AIA Group
Not Specified
Not Specified

Job Description

Bring your career aspirations to life with AIA!The Operations Business Specialist is responsible for the end-to-end Agile initiative/project management from conceptualization, implementation, and review of project outcomes. The Operations Business Specialist is a key member of the operations team supporting initiatives for system enhancement leading to operational efficiency, cost-reduction, digital transformation, and systems issue resolution. This person will work closely with the Operations team and other departments to ensure integrity of the Operations key systems and processes, closing gaps and ensuring controls are effective and satisfactory.

  • Support the business units in identifying process & system improvements by translating these into business requirements and user specifications.

  • Perform business impact analysis based on enhancement requirements to check impacted processes, systems, and transactions. Manage scope and secure sign-off from key stakeholders.

  • Assist in the preparation of Risk and Compliance requirements for project documentation (RCAT).

  • Serve as the technical liaison between Operations business units and IT by communicating the business requirements and user specifications mandated by Operations. Ensure project timelines are aligned with established business priorities.

  • Review User Test Plan, including UAT test conditions and scripts aligned with business and user requirements. See to it that regression testing is incorporated on a risk-based approach.

  • Assist the business units in monitoring progress of User Acceptance Testing. Monitor and report issues to stakeholders that may impact delivery timelines.

  • Report project deficiencies and organizes resources to determine action plans to resolve issues. Report and escalate for support to the Project Team when there are forecasted delays in the delivery.

  • Assist the training team in the documentation of procedures and guidelines as impacted by the enhancement, especially those which have an effect to customer servicing, and back end processing. Conduct T3 training for trainers.

  • Monitor project status from initiation until post implementation thru regular team reporting. Assist in the tracking of project benefits for ITPC reporting.

  • Lead resolution of reported production issues in Operations as assigned when issues occur.

  • Perform other responsibilities and duties periodically assigned by the immediate supervisor to help contribute to meeting operational requirements/KPIs.


  • Education - Bachelor's Degree from an accredited college or university

  • Technical Skills - Business Analysis - Working knowledge of MS Office Applications and e-mail applications - Working background on Agile methodology - Working background on Project Management (a plus)

  • Soft Skills - Excellent communication and organizational skills with a customer service focus - Ability to manage time effectively, set priorities and meet deadlines

  • Product Specific Knowledge - Ability to understand simple insurance process or principles - Relevant knowledge or experience on life insurance products is an advantage

  • Process Specific Knowledge - Ability to understand simple insurance process or principles - Relevant knowledge or experience on life insurance processing is an advantage

  • Insurance Products & Process Knowledge - understanding of the policy life cycle.

  • Technical Skills - understanding on how systems integration works familiarity with SDLC/Waterfall and Agile methodologies. Ability to understand and create User Test Plan, testing and regression conditions, etc.

  • Soft Skills - good business writing skills. Ability to command/ facilitate meetings with different stakeholder levels.

Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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About AIA Group

The roots of today's AIA Group can be traced to 1919 when entrepreneur Cornelius Vander Starr established his first insurance business in Shanghai, China. What followed was pioneering growth, securing AIA's position as the largest independent publicly listed pan-Asian life insurance group-spanning 18 markets and serving the holders of more than 38 million individual policies and more than 16 million group scheme members. AIA is based in Hong Kong and is listed on The Stock Exchange of Hong Kong under the stock code '1299' (ticker symbol: 'AAGIY'). AIA's contributions have supported social and economic progress across Asia, while also advancing the reach and impact of life insurance across the region. In 2020, we paid more than US$16 billion in benefits and claims, providing essential financial protection when it was needed the most. We also take pride in the long-term relationships we have developed with our customers and agents that in many cases have continued for generations. The insurance industry plays an important role in addressing the sustainability challenges our communities face. With this in mind, AIA's ambition is to be a global industry leader in Environmental, Social, Governance (ESG), shaping a sustainable future for the communities we serve and creating long-term value for our stakeholders. For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia. As we look to the future, this commitment is reinforced by our Purpose: to help millions of people live Healthier, Longer, Better Lives. Our Purpose guides the decisions we make and the actions we take as an organisation-empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. Helping create a healthier Asia is one of the most important and valuable things we can do for our communities, today and tomorrow.

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