Conduct KYC procedures and ongoing due diligence under multiple regulatory frameworks for prospective and existing client accounts (account onboarding)
Promote a high degree of global onboarding knowledge and compliance standards amongst client facing teams
Safeguard client privacy and ensure all SOPs are compliant to relevant laws and regulations
Identify, record and resolve/escalate suspicious findings following well-established escalation and reporting obligations
Adhere to established policies, guidelines, procedures and proactively participate in ongoing training plans to meet the changing competitive and regulatory landscape
Exceptional communication & collaboration with key stakeholders to identify, action and develop due diligence processes that contribute to operational efficiency
Conduct KYC procedures and ongoing due diligence under multiple licenses for prospective and existing clients
Proactively participate in assigned projects that promote client value, operational efficiency and innovation
Meet and exceed KPIs set on a daily, weekly and monthly basis
Description
* Conduct KYC procedures and ongoing due diligence under multiple regulatory frameworks for prospective and existing client accounts (account onboarding)
* Promote a high degree of global onboarding knowledge and compliance standard
Description
Key Skills
* High attention to detail and reading comprehension
* Navigate spreadsheets using a workflow based in Confluence
* Fast typing skillsKnowledgeable about keyboard shortcuts including copy, paste, paste values only
*
Description
In order to be successful, applicants will need to demonstrate:
* Passion for Customer Service and Sales with a confident telephone manner
* Excellent written and spoken English skills.
* Sales experience including objection han
Description
PRIMARY RESPONSIBILITIES & DUTIES
* Liaising with inbound customer enquiries across all digital channels (i.e. email, Facebook, lnstagram, live chat, email)
* Monitoring customer reviews and following up promptly for case resolut
Description
Key Skills
* Excellentphone manner and English proficiency
* Experiencein activating customers, ideally with a tech background - needs to be comfortable explaining how technology works
* Personable and friendly, this person will
Description
MAJOR RESPONSIBILITIES:
. Provide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients expectations in every instance.
. Be the "first line of defence" (with ot
Description
Key Responsibilities
* It is the intention at the company, to not limit our performance to those tasks set out in a Job Profile. Your role here is to contribute to company objectives, departmental goals and your own personal career asp
Description
Key Responsibilities
* It is the intention at the company, to not limit our performance to those tasks set out in a Job Profile. Your role here is to contribute to company objectives, departmental goals and your own personal career asp
Description
* Can type and record at least 40 words per minute
* Accuracy in speed
* Background in back end work
* Knowledge in MS Office and Google Search
* Must be willing to work Australian hours
* Must be willing to work at Boni
Description
KEY RESPONSIBILITIES & DUTIES
. Team Management
- Hiring new staff
- Coaching Staff Members and Team Leads and conducting regular team meetings
- Reviewing of staff performance (specifically 3rd month and 5th month, then annually)
- Lea
Description
* Make arrangements with transport companies.
* Organise delivery runs by days and locality.
* Book carriers, and obtain quotes as required.
* Provide a high level of Customer Service on Despatch issues such as delays, special
Description
Job Skills & Traits
* Ability to prioritize and manage multiple tasks/assignments
* Ability to meet deadlines
* Ability to communicate clearly and effectively, both internally and externally
* Good interpersonal skills
* E
Description
Role Responsbilities:
* Oversee departments working together to achieve high performance
* Facilitating cross-channel feedback from clients and employees to management and executive teams
* Acts as the liaison between clients and
Description
* Liaise with sub-contractors
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Coordinate client training and documentation
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Communicate with clients regarding the projects progress
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Maintain internal reporting systems
Successful applicants will possess
Description
PRIMARY RESPONSIBILITIES & DUTIES
* Liaising with inbound customer enquiries across all digital channels (i.e. email, Facebook, lnstagram, live chat, email)
* Monitoring customer reviews and following up promptly for case resolutio
Description
Team Work
Assisting state consultants with simple communication of updates to their customers.
Support in the development of the Customer Service team with mentoring and coaching where possibleusing your own knowledge and expertise.
Wor
Description
. Experience in customer service and customer experience management . Excellent Computer literacy - experienced in both Microsoft Office and CRM systems and portals.
. Excellent time management skills and ability to self-manage and priori
Description
Experience Requirements
* Experience in both sales and service-oriented fields preferred
* Experience in a customer service environment required
* Professional written and verbal communication
* Experience with Click to Chat.
Description
MAJOR RESPONSIBILITIES:
* Expand Axi's presence globally, to all demo accounts, leads and opportunities. Encourage demo account applicants to open live accounts and encourage trading by providing knowledge of the MT4 Platform & F