NOC Supervisor (Eastwood, Libis)

NOC Supervisor (Eastwood, Libis)

Outsourced Quality Assured Services Inc
Metro Manila / NCR
5 - 7 Years
107695 - 148081 PHP

Job Description

Job Duties

  • Supervise and direct the NOC staff on the day-to-day operations of prioritization, triage, communication, and escalation of business-critical systems/services
  • Directly assist in assessing, developing, and maturing the capabilities of the NOC staff, processes, and technology 
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. 
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. 
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. 
  • Diagnose and resolve technical hardware and software issues. 
  • Research required information using available resources. 
  • Follow standard processes and procedures. 
  • Identify and escalate priority issues per Client specifications. 
  • Redirect problems to appropriate resource. 
  • Accurately process and record call transactions using a computer and designated tracking software. 
  • Offer alternative solutions where appropriate with the objective of retaining customers and clients’ business. 
  • Organize ideas and communicate oral messages appropriate to listeners and situations. 
  • Follow up and make scheduled callbacks to customers where necessary. 
  • Stay current with system information, changes and updates. 
Work Schedule
  • Monday to Friday (7AM-4PM or 10AM-7PM)
Location
  • Eastwood, Libis
By clicking on the Apply Now button I hereby allow Outsourced Quality Assured Services, Inc. ( Outsourced ) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

What is Outsourced

Outsourced provides dedicated remote staff and offshore staffing services. We specialize in providing staff of the highest quality who will continue to exceed your expectations ongoing.

We have spared no expense to ensure your remote staff are comfortable and able to perform their work effectively and efficiently. Our spacious open plan offices are supported by advanced network infrastructure, fast internet, follow best IT practices, and your staff are provided with the best technology and equipment. Our support team organises monthly events and bonding experiences to ensure staff wellness and happiness and to assist with our high staff retention rate.

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