Job Description
. Provide language translation support services across technology programs and projects
. Provide first line of support and resolves simple to complex technical and non-technical issues reported by users or systems
. Perform quality audit and translations
. Perform service desk management function including incident identification and tracking, classification, diagnosis, incident closure, monitoring, and request fulfillment
. Facilitate critical incident management
Qualifications
. Bachelor's degree in Information Technology, Computer Science or other relevant fields. Undergraduates with language proficiency are welcome to apply
. Fluent in German language
. Strong and effective written and oral English communication skills
. With experience in customer service, analytical testing, quality assurance testing, or other relevant experience
. With experience in analysis, troubleshooting, problem solving and project management
. Willing to work on holidays, weekends, shifting schedules and extended working hours