Network Architect | TaskUs Quezon City

Network Architect | TaskUs Quezon City

Lizard Bear Tasking Inc
Metro Manila / NCR
8 - 10 Years
Not Specified

Job Description

TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies
We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 100 Best Places to Work list.
A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it.
We exist to make the world’s best companies better. We aim to have fun while doing it.

As a Network Architect, think of yourself as the partner of VP of IT Engineering in developing and leading TaskUs’ global network telecommunication technology strategy. You will drive process development and lead the successful conceptualization and implementation of enterprise level solutions.
In addition, you will recommend scalable solutions for LAN / WLAN / WAN / SD-WAN Data Center or Cloud Services, and ensure that these initiatives support our corporate vision. You will also focus on client engagements, process improvement, operational excellence, design and architecture, Ramp, standardization, project budgetary/TCO analysis, and alike.

  • Accountable for using project lifecycle methodology including the creation of project plans, charters, budgetary estimates, and network documentation
  • Recommend and lead changes to project methodology as appropriate
  • Lead project teams and coordinate other technical and PM resources to deliver solutions that follow best-practice standards
  • Provide Tier 4 architecture and Tier 3 Engineering support during critical incidents as necessary
  • Lead or participate in strategic planning process and assist with managing strategic vendor relationships
  • Lead in the development of requirements, design specifications, and security considerations for each client or campaign’s physical and logical architecture
  • Lead any assessment of the current state of network services’ architecture or design and closely collaborate with infrastructure architecture and engineering teams to meet implementation schedule
  • Lead team initiatives with other engineers for new technology introductions, deployments, and establish standard architectures that align with industry’s best practice principles
  • Function in a customer-facing role gathering requirements and work on strategic planning on an annual or quarterly basis; present solutions or plans to senior management
  • Work with business units to understand and gather requirements for projects and system enhancements
  • Effectively translate business requirements into high-level design documentation
  • Estimate level of effort and document scope of implementation
  • Determine potential impact to data and systems resulting from projects, enhancements, and production support.
  • Provide training materials and documentation for operations handoff and customer communications
  • Support the Engineering and Implementation team during the transition into production
  • Strive to improve response times, maximize performance, and support global operations
  • Provide ongoing Network Security optimizations to maintain integrity and compliance

  • Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related discipline, or equivalent work experience influencing technology selection and projects
  • At least eight years of proven experience in a large BPO global enterprise network environment performing in a design architecture and implementation capacity is highly recommended
  • CCNA, CCDP or CCNP certification(s) required and CCIE a plus
  • Experience and/or certifications in Project Management (PMI) is a plus
  • Experience and understanding of Palo Alto Networks, Riverbed and F5 products
  • Extensive knowledge of IP fundamentals, IPv6, BGP, EIGRP, OSPF, PBR, MPLS and SD-WAN required
  • Must demonstrate in-depth understanding of the OSI model
  • Thorough knowledge of QoS and VoIP related standards and principles required
  • Capable of building and architecting robust WLAN networks for guest and private connections
  • Solid understanding of operating systems, virtualization, network services for cloud enablement, and security
  • Extensive knowledge of networking across LAN and WAN interfaces and variety of routers and switches
  • Ability to socialize ideas, make recommendations, and gather team consensus to move forward
  • Excellent and effective verbal and written communication skills for technical and non-technical audiences; can write customer proposals
  • Experience in designing and documenting architecture and associated designs by analyzing requirements; constructing workflow charts and diagrams, studying required capability, writing specifications.
  • Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
  • Knowledge of telephony and contact centers concepts as they apply to networking
  • Can solve connectivity problems due to complex routing issues, bandwidth and latency
  • Self-motivated with strong interpersonal, communication, presentation, and organizational skills
  • Great customer service focus and skills, especially in a fast-paced environment

About TaskUs:

TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s 100 Best Places to Work, USA Today’s Best Company Cultures and Best Companies for Women by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. 500 Fastest Growing Private Companies in America for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 17,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.

To find out more visit

TaskUs provides next generation customer experience that powers the world's most disruptive companies through the partnership of amazing people and innovative technology.

We provide Ridiculously Good strategy, business process optimization, revolutionary technology and the best talent to deliver transformational, digital scale. To find out more visit

TaskUs has the best culture in the outsourcing industry because of our belief in always putting our teammates first. We are free from the burdens of on-premise legacy systems and old-fashion processes. The latest cloud technology makes the work we do seamless and our bottom-up management approach keeps us agile.

Revolutionizing the customer experience begins at TaskUs.

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