1. Provide second level support to queries and issues raised in accordance to incident management and request fulfillment process.
2. Responsible for the operations of AWS and RackSpace Infrastructure that includes provisioning, monitoring and maintenance of all servers, services and firewalls.
3. Ensure that service incident tickets are acknowledged, escalated and resolved according to Service Level Agreement (SLA).
4. Follow-up with customers and guarantee that issue has been resolved and provide status updates in a timely manner.
5. Perform periodic backup, performance tuning, resource optimization as part of maintenance.
6. Prepare reports, infrastructure statistics and assure that information is readily available.
7. Any other work-related tasks assigned.
Established in 2001, Yondu is one of the top IT solutions companies in the PH. We offer various solutions for our customers’ needs, accomplished by talented Yondudes that are passionate about delivering above and beyond the needs of our clients.
Functions : IT
Industries : IT/Computers - Software, Recruitment/Staffing/RPO
Skills/Roles I hire for: Technical, IT, Software, Executive, Hardware
level Hiring For: Junior Level, Mid Level, High Level, Top Management
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