Multilingual Service Desk Analyst (Swedish)

Multilingual Service Desk Analyst (Swedish)

CGI Philippines Incorporated
Philippines
Not Specified
Not Specified

Job Description


Position Description
As a 1st line Service Desk Analyst you will help achieve agreed SLA by providing good customer service to our client thru phone, e-mails, chats and portal. You will help resolve queries by providing the highest level of customer services.
Your future duties and responsibilities
• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
• Supports Service Request Management and Service Restoration Management Level 1
• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• Produces quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed upon procedures.
• Develop a comprehensive understanding and mastery of all tools .
• Remain updated on products, policy, procedure and other important operational issues.
• Perform other duties as assigned.
Required qualifications to be successful in this role
Education requirements
• At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field
Knowledge and skills
• Good written and verbal communication skills in the Swedish language
• Good computer and IT technical skills
• Solid analytical and problem solving skills
• Good process mapping ability
• Proactive, service-minded, and able to multi-task
• Good interpersonal skills
• Background in IT or Finance or HR
Experience
• Previous Service Desk experience
Others
• Willing to work in shifts
• Able to work well in a high pressure environment
• Flexible and able to adapt to changes quickly and think conceptually
Skills
  • Swedish

What you can expect from us
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.

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