Monitoring Support (Senior)

Monitoring Support (Senior)

Prov International (Philippines) Inc.
Metro Manila / NCR
5 - 15 Years
Not Specified

Job Description

  • Provide technology monitoring support including cyber security monitoring, analysis, reporting, and alerting.
  • Provides 2nd level support based on SOPs ranging from alert triaging and resolution to internal escalations and ticket logging with 3rd party vendors
  • Leads the monitoring team and owns the ticket coordination process with other support teams ensuring quality service is delivered in every ticket according to agreed SLAs and OLAs
  • Ensures team documentations for SOPs and technical documentations are updated.
  • Continually improve personal knowledge and skills relevant to current duties, through on the job experience, self-directed research or formal training.
  • Maintains up-to-date awareness of industry developments and best practices in this area of specialization.
  • Take part in rotating shift schedules 8x5 work week or 12x3 work week and takes part in the on-call duty
Qualification
  • At least 2 years in a senior/leadership role in a NOC/SOC/Service Desk Environment
  • At least 3 years providing technical operations center support as NOC/SOC/Service Desk
  • Working knowledge of Monitoring systems, PRTG and SIEM specifically is a plus
  • Strong understanding of LAN WAN and WLAN, Server, Database and Applications performance and related dependencies.
  • Excellent oral and written communication skills and good customer relations skills
  • Ability to work and communicate effectively within a global IT environment with people having diverse skill levels and varying backgrounds

Interested applicants may send their resume to [Confidential Information]

ProV was founded in 2003 to reduce IT complexity by using services and technologies that don't get in the way - powerful enough to meet the complex demands facing today's enterprises. By streamlining processes, we help companies improve productivity and reduce errors while still saving money. We've assembled a great team to help streamline enterprise day-to-day processes and change how IT implementation, management and support work. Now, ProV is a team of over 600 peers across offices in the US, Germany, India and the Philippines.

Our Shared Mission and Values

Our mission is to help companies thrive by enabling all processes to work together effortlessly.
Our values are commitments to each other. They provide the backbone for our company processes and daily interactions. We believe that, in the long run, these commitments lead to a thriving culture and a more successful business, for ourselves and our customers.

Inclusion is part of our company culture and essential to ProV’s future. We continue to nurture and create opportunities for the next generation, relying on our talent pool’s diverse background to innovate and inspire. More importantly, we see hundreds of ProV employees speaking over 17 languages and working together. Our core values celebrate those differences and the rewarding experiences our customers enjoy

About Recruiter

251

Followers

15

Active jobs

Functions : IT

Industries : IT/Computers - Software

Skills/Roles I hire for: It Professionals

level Hiring For: Junior Level, Mid Level

Similar Jobs

Career Advice to Find Better