Monitoring Specialist (Solarwinds Expert)

Monitoring Specialist (Solarwinds Expert)

TaskUs
3-5 years
Not Specified

Job Description



It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!What does a Monitoring Specialist ((Solarwinds Expert) really do Think of yourself as someone who will provide technical leadership for the TaskUs monitoring tools, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we're a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it's time to imagine what it's like being a Monitoring Specialist.
Imagine yourself going to work with one thing on your mind: that you will ensure that the
monitoring tools will provide telemetry oversight for our information security, network,
systems, and applications. As you tackle your new tasks for the day, you know that it comes down to one thing: that you will do monitoring strategy, institute operational processes, and customer management.
Key Responsibilities:
  • You will monitor the strategy and with this, you will do the evaluation of the tool as well as the selection.
  • You will also do the monitoring of the strategy.
  • You will institute operational processes wherein you will do the system administration, regular audits, system dashboard and, custom reports.
  • In terms of customer management, you will interface with technical representatives from the various IT departments (example Network, Systems, Application) to develop and manage monitoring solutions.
  • You will chair recurring focus groups to measure and improve monitoring capabilities.
So, do you have what it takes to become a Monitoring Specialist
Requirements:
  • 3-5 years of technical experience with the administration and support of Network Management Systems.
  • ITIL certification and also has a solid knowledge of IT Monitoring & System Management Tools. Some of these tools are the following: Solarwinds, PRTG Network Monitoring, NetFlow, Thousand Eyes, and Application Performance Monitoring. Experience with the integration into ITSM Tools (example: ServiceNow) is needed for this role.
  • Expect to travel 20% of the time. It's preferred but not required to be in the following industries:BPO,managed service providers, and cloud service providers.
About TaskUs
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including Social Media, E-commerce, Gaming, Streaming Media, Food Delivery and Ride-Sharing, HiTech, FinTech and HealthTech. As of December 31, 2021, TaskUs had approximately 40,100 employees across twenty-three locations in 10 countries, including the United States, the Philippines and India.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer

Job Details

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IT

About TaskUs

TaskUs is an U.S. outsourcing company that handles content moderation for companies including Facebook and Doordash.

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