Midrange Computer Operator

Safeway Philtech Inc
Metro Manila / NCR
2 - 5 Years
Not Specified

Job Description

• 4 years college; Bachelors degree in Computer Science preferred
• 2-4 years Unix support and administration experience. A significant knowledge of UNIX, Linux and Windows NT commands and architecture.
• Experience in utilization of Automated Scheduling applications; CA-ESP preferred.
• Working comprehension of System Management and Monitoring tools (BMC Remedy, Infosys, BMC-Patrol, Platinum, Orwell, Wily, Fluke, Introscope, SiteScope, IBM Tivoli Network Manager)

• Responsible for monitoring and operating Midrange platforms
• Ensure all Service Level commitments and processing deadlines are met
• Ensure system availability for Business Services through contestant proactive system monitoring
• Assist in the performance of system administration, including file restores, account management, security management, database re-orgs, DNS updates, etc. at the direction and supervision of System and Database Administrators
• Perform System Shutdown and start-up procedures following established Standard Operating Procedures for Infrastructure, Applications and Databases
• Perform first level problem diagnostics, identification and resolution; execute Incident Management, escalation and notification procedures
• Initiate, execute and monitor the batch processing schedule and resolve and/or coordinate the resolution of batch Incidents
• Maintain a secure, clean and orderly work environment
• Assist in training and development of operators
• Drive the Technical Service Restoration effort for any service availability issues.
• Accountable for the review and approval of all environmental changes that could impact service delivery to ensure operational readiness and supportability
• Respond proactively to any negative service health trends by engaging the appropriate technical and business resources
• Potential to provide that Monitoring driven Service Maps are accurately maintained, well tuned, and integrated
• Create Service Management Reports, Daily Operational Health Statistics, and other ad-hoc reports as necessary
• Perform environment and system health checks to validate stability of the environment and react accordingly
• Accountable for ensuring that problem identification and remediation efforts are appropriately documented, effectively prioritized and driven to resolution
• Develop and enhance cooperative interdepartmental and vendor relationships and communications
• Review Support Turnover Requirements and Run Books to ensure knowledge transfer is documented properly
• Responsible for the Creation and Authoring of Knowledge Articles for both new and existing technologies in line with standard Knowledge Management requirements
• Maintain current knowledge of industry trends and potential impact on the Data Center

Safeway Philtech Inc was established in 2003 as one of the technology centers of Safeway Inc. in recognition of two things: the technical competency of Filipino IT workers and their ability to be global players. Since 2003, from doing mostly application support work, Safeway Philtech Inc. has acquired the subject matter expertise of Safeway's business and technology.

Our capabilities have been developed through the years of supporting and developing solutions from the most fundamental to the most difficult problems facing our customers. With a workforce of more than 400 professional-technical employees, Safeway Philtech Inc. can be considered a hub of competent IT professionals.

In addition to the company’s main focus of providing application support services in business areas such as Retail, Accounting, Human Resources, Marketing and Supply Chain, Safeway Philtech Inc. is also involved in Development, Project Management, Quality Assurance Infrastructure Support and numerous IT services across different platforms including Mainframe, Midrange, and Web. This close involvement with literally hundreds of enterprise-wide applications has turned Safeway Philtech Inc. into a virtual melting-pot of disciplines in both legacy and cutting-edge technologies.

Through the years, we have developed Experts in the organization. Some are even considered as enterprise-wide Subject Matter Experts especially in the areas of POS Development, HR and Payroll Systems, and Lawson Financial.

About Recruiter



Functions : Human Resources

Industries : ITES/BPO, IT/Computers - Software

Skills/Roles I hire for: Mainframe, Unix, Oracle, Db2, Datastage, Middleware, Peoplesoft, Java, Windows

level Hiring For: High Level, Top Management