Metrics Analyst

Metrics Analyst

Seven Seven Global Services Inc
Metro Manila / NCR
5-10 years
Not Specified

Job Description

RESPONSIBILITIES:

A. Compliance Monitoring and Reporting
B. Reviews incident and request tickets for completeness and accuracy.
C. Monitors compliance to the following: Service level standards; and In-scope policies and standards.
D. Generates performance metrics and identifies patterns and trends.
E. Assists in performance reporting to IT leadership and tracks associated action items.
I. Maintains the incident and request management processes.
J. Implements content changes for in-scope content management repositories.
K. Implements IT-initiated surveys through the certified survey system.
QUALIFICATIONS:
  • 2 years employment in an IT organization with experience in service management, process engineering, problem management or continuous improvement.
  • Excellent analytical and communication skills, good technical writing skills.
  • With significant understanding of IT operations support.
  • Familiar with productivity and office automation software – MS Office, Open Office, etc.
  • Knowledge in ITIL Service Management, Six Sigma and Data Storytelling is an advantage.

www.77gsi.com

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