Mandarin Speaker - Multilingual Service Desk Analyst

Mandarin Speaker - Multilingual Service Desk Analyst

CGI Philippines Incorporated
Metro Manila / NCR
1 - 2 Years
Not Specified

Job Description

• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.
• Supports Service Request Management and Service Restoration Management Level 1.
• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

Knowledge and Skills:
• Proficient in written and verbal communication in the English and Mandarin languages.
• Technologies Desired (Not Required): Active Directory, Office 365, MS Office Application

Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and managed services. With 68,000 professionals in 40 countries. CGI has an industry-leading track record of delivering 95% of its projects on-time and on-budget, aligning our teams with client's business strategies to achieve top to bottom line results.

CGI first established its Philippines delivery center in 2007, which has grown to more than 1,000 employees in Taguig and Quezon City. Our Philippines operations provided blended delivery capabilities for Business Process Services (BPS) and IT services.

About Recruiter

36

Followers

8

Active jobs

Functions : Human Resources

Industries : Other

Skills/Roles I hire for: IT

level Hiring For: Mid Level, High Level

Similar Jobs

Career Advice to Find Better