Mandarin Bilingual Resources

Mandarin Bilingual Resources

TELUS International Philippines Inc
2-5 years
Not Specified

Job Description

Description and Requirements

Position Summary:
  • Provides top quality customer service / technical support to all customers of the account / program.
  • Attends to customer queries, concerns and issues regarding services and/or sales orders and submits accurate data/reports on customer queries/sales orders.
  • Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client's competitive advantage over the other key players in the industry.
  • Interacts with a team of CSR's/TSR's and supports the Team Leader in all initiatives aimed at driving individual and team performance and attaining individual / team goals.

Minimum Qualifications:
  • Open to Native or Non Native Mandarin Speakers
  • For Natives - Visa must either be in tourist, retirement or refugee visa
  • For Non Natives - Must have 2 years of experience in practicing the Mandarin language
  • Open to Senior Highschool Graduate as long as the age is above 18 years old (Legal working age in the Philippines).

Required Language(s)

Job Details

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