Manager - Trade and Cash Middle Office

Manager - Trade and Cash Middle Office

Manulife (International) Limited - Selen Chan
5-8 years
Not Specified

Job Description


Are you looking for unlimited opportunities to develop and succeed With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
Role and Responsibilities
Reporting directly to the MBPS Service Delivery Function Lead for Investment Operations, the Middle Office Support lead is primarily accountable for leading the Trade Support, Cash Management, and Foreign Markets Onboarding teams in ensuring timely, accurate, and effective delivery of services in scope. Responsibilities include the following:
Operational Support:
  • Focus on function-specific strategic initiatives and business priorities, working toward a scalable and highly effective global business shared service.
  • Take the lead role in assessing, handling, and resolving critical business and system issues raised during operations.
  • Support ad-hoc analysis to identify root cause of production issues and develop timely solutions.
  • As the Middle Office global function lead for MBPS, ensure team's adherence to best practices and promote process standardization where applicable.
  • Collaborate and develop professional relationships with global function leads onshore, enabling feedback channels to align expectations and priorities.
  • In partnership with the Business Units, define and periodically refresh service level standards across the domain and manage the achievement of KPIs as defined within the Service Level Agreements and Schedule of Services.
  • Support and deliver on key transformation strategies of the group.
  • Drive the sharing of ideas, fostering collaboration and innovation across the regional teams within the group.
  • Effectively communicate significant production updates and challenges to management as well as to the business unit in a timely manner.
  • Develop, cascade, and drive the long-term strategy and vision of the Investments group.

Leadership / Management:
  • Provide managerial oversight of Middle Office Trade Support and Cash Management analysts in MBPS, including the prioritization and direction of their assigned work.
  • Consult with MBPS Investments and Finance management as well as the Business Unit on business planning, direction, and identification of opportunities to reduce expenses and improve efficiencies.
  • Drive the team in achieving its organizational goals and objectives.
  • Ensure consistent performance management of the team members - tasks include goal setting, career development discussions, performance appraisals and feedback.
  • Ensure that job mapping and succession planning are in place to select, recruit, identify, and retain top talent in the team.
  • Prepare operations metrics report as well as lead business reviews between the Business Unit and MBPS on a regular basis.
  • Ensure that all Service Level Agreements and MBPS and Business Unit compliance standards are met at all times.
  • Manage a growing team with responsibility for hiring, coaching, compensation, promotion, and performance management.

Qualifications
  • University degree in accounting, finance, or business management. Recognized investment, finance, or accounting designation is a plus.
  • Minimum 5 years of relevant experience in Middle Office functions (i.e. cash management, trade matching, settlements, and other related processes.).
  • Strong people management experience (3+ years) to lead, manage and develop professional staff.
  • In-depth understanding of the concepts surrounding Investments Operations particularly with regard to Middle Office Trade Support and Cash Management functions, buy-side experience is a plus.
  • Possesses a fundamental understanding of investment transactions, trade lifecycle, and various asset classes.
  • Good working knowledge in using Bloomberg and other pricing/data sources.
  • General knowledge of life insurance and asset management business, audit methodologies, control frameworks, risk management techniques.
  • Excellent analytical and problem-solving skills with demonstrated ability to work with complex financial issues and concepts.
  • Strong communication and stakeholder management skills. Expert strength in facilitating and presenting in large group settings. Strong interviewing, influencing and negotiation skills across the organization.
  • Experience in working in a broad Matrix organization listening and using influence to make an impact.
  • Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
  • Experience working across multiple geographies and time zones. Strong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership. Excellent English written and verbal communication skills.
  • Innovative thinker with the ability to negotiate, influence and challenge the status quo to continuously improve processes.
  • Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.
  • Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must VBA is a plus).
  • Proficient in MS Office suite including Outlook, Word, Power Point, and Project.
  • Flexible on shift and overtime may be required to meet business deadlines.

If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock.
About Manulife
About Manulife Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and our global wealth and asset management segment, Manulife Investment Management, serves individuals, institutions and retirement plan members worldwide. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of March 31, 2021, we had CAD$1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.3 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as MFC on the Toronto, New York, and the Philippine stock exchanges and under 945 in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Job Details

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Job Source : jobs.manulife.com

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