Manager, GrabCar Strategy and Operations

Manager, GrabCar Strategy and Operations

GrabTaxi Pte Ltd
3-5 years
Not Specified

Job Description

Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the team
The Marketplace team focuses on balancing Grab's multi-sided marketplace. In short, we manage the balance between supply and demand for the Transport business. We work towards understanding the behavior of our customers - whether it's our driver partners or our passengers, and using these insights to make business decisions to drive growth, efficiency, and profitability.
On the supply side, our core work includes ownership of the supply operations of Transport, including allocating, incentivizing, and optimizing the driver pool - we are always looking for ways to improve driver behavior and performance. When it comes to demand, we work with demand generation (through new features and products as well as campaigns) and optimization (influencing passenger behavior through promos). You can also expect your scope to expand frequently beyond this and take on additional special projects.
Get to know the role
In this role, you will be working closely with our driver and passenger-facing teams (Driver Operations and Marketing), among other stakeholders. Your responsibilities will include:

  • Data analysis: you will be identifying key issues and opportunities for the Transport business based on data-driven insights, as well as impact assessment for any initiatives that you bring forward

  • Project management: you will lead multiple projects to explore business issues/opportunities based on targeted areas for growth

  • Stakeholder management: you will need to be able to communicate upwards and across different departments, providing direction and guidance where necessary to balance trade-offs in the overall marketplace

The Day-to-Day Activities
While you will be working on varied tasks and projects, some of these could include:

  • Running supply and demand experiments to shape our customers behavior for the optimal balance in the marketplace

  • Go on the ground to understand how our customers (rider partners and passengers) experience Grab's services and address their pain points

  • Work with the product teams to launch and localize new product features

  • Data analysis (both qualitative and quantitative) / financial modeling on the performance of different business initiatives or proposals,

  • Business performance tracking: identifying key issues and coming up with strategies to address them

The Must-Haves

  • Bachelor's degree from a recognized university in Economics, Finance, Statistics, Business Management, Industrial/Management Engineering, Data Science, or other related fields

  • Good business acumen and a burning curiosity about data

  • Quick learning agility and a strong sense of ownership

  • Able to work in a fast-paced environment with tight deadlines

  • Problem-solving and can-do attitude: must be willing to understand the root cause of problems ability to work with a multidisciplinary team to propose creative solutions

  • Proficiency in any analytics tool such as Excel, SQL, Power BI, Python, R Studio

  • Ability to create business cases and models on special projects geared for business growth

  • Adept at financial forecasting, budgeting, and pricing cause-and-effect simulation

  • Preferably 3-5 years experience in project management, data analytics, business strategy or operations

  • Preferably with experience working at or building a startup business

Job Details

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