Lead & Senior Network Operations Engineer L3

Lead & Senior Network Operations Engineer L3

Sysgen RPO Inc
Metro Manila / NCR
5 - 15 Years
Not Specified

Job Description

Job duties:
The Senior Network Operations Engineer is responsible for providing 3rd level technical operational support for global network infrastructure. As part of a global Network Operations team, the successful candidate will be a strong technical lead with excellent troubleshooting skills.
Key Responsibilities:
• Provide L3 technical support for global network infrastructure
• Ensure all changes to production follow the Permit to Operate process and adhere to Change Control processes.
• Ensure all high or Critical changes are peer reviewed before being committed to production and are fully tested post release
• Troubleshoot complex technical issues, working with customers and third-party suppliers
• Resolve incidents, requests and changes in a timely manner, including escalations
• Provide mentoring and support for L1/L2 engineers in Network Operations
• Contribute to knowledge sharing by maintaining accurate documentation and KB articles
• Maintain the performance and accuracy of monitoring platforms, and perform upgrades
• Assist with reporting requirements, including performance and capacity planning
• Peer review change requests raised by the team
Requirements for the Role:
• Strong knowledge of Cisco routing and switching, preferably including Qos, MPLS, Multicast, Nexus & ACI
• Strong knowledge of firewall platforms & VPN technologies
• Strong knowledge of application & content delivery platforms
• Strong knowledge of network management tools, including Solarwinds
• Strong knowledge of packet level troubleshooting with Wireshark
• Good knowledge of Voice applications including CUCM & SfB
• Good knowledge of automation tools including Ansible and Python.
• Excellent customer service skills with an emphasis upon ownership and communication,
• Enthusiastic about networking with a keen willingness to share knowledge and help peers
• Robust appreciation of the impact and risk of changes in a business critical environment
• Eager to learn and to ‘roll up sleeves’ in a busy environment
• A pro-active approach to Service Management, focus on preventative to reactive support.
• Shift left Continuous Improvement approach
• 3+ years’ experience in an operational role supporting global enterprise networks
• Experience working in Financial Services, either directly or through a service provider
• Knowledge and experience of ITIL working practices, including change management
• Educated to degree level in a technical discipline, or equivalent experience
• Minimum Experienced Cisco CCNP qualified with CCIE being desirable (now or in the future)
• Check Point CCSE and ITIL Foundation highly desirable
• Checkpoint Firewalls
• F5 Load Balancers
• Cisco ACI
• Amazon Web Services (AWS)


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