Lead - Reporting Team

Lead - Reporting Team

Everise
2-5 years
Not Specified

Job Description


Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
Position Purpose:
The Lead - Reporting will be responsible for day to day management of the reporting team. Relaying reporting request for the creation of ad hoc reporting requests, projects, and client request along with the supervision of the reporting team members.
Job Requirements:
. Detail knowledge of Avaya CMS and Aspect eWFM Ability to train others to develop and generate reports using enterprise level reporting tool - mainly Excel, SSMS, and various client systems Supervision of employees time keeping, performance, and project tasks
. The ability to coordinate and communicate with clients, operations and Everise management. Follow and contribute to team standards and utilize industry best practices
. Work effectively across various US and international support teams and with business management
. Trouble shooting issues and finding solutions for automating reports through use of macros, data connections and leveraging other resources
. Leading team and can take charge of tasks and projects
Qualifications:
. 2+ Years experience in leading and team management Experience is using time keeping system, issuing performance reviews, hiring and disciplining employees
. 2+ Years experience working with Avaya CMS and Aspect eWFM Some Experience in project management and project progression
. 2-4 Years experience excel (PowerPivot), pivot tables, macros, data connections and advanced calculations
. 1 + Years experience working with data warehouse systems and a solid understanding of the data warehouse life cycle Demonstrated experience with multi-dimensional data structures
. 2+ Years of experience working with clients to define and develop reports that enhance business decision making capabilities
. A proven ability to develop a clear understanding of clients needs and the ability to incorporate them into a new report
. Bachelor's degree or related field or equivalent experience Excellent communication and cross-team coordination skills
. Solid oral, written, and presentation as well as strong interpersonal skills are required
. A team player with the ability to mentor and provide guidance to junior team members
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Details

Employment Types:

Industry:

Other

Function:

IT

About Everise

Everise is an award-winning global experience company, delivering over 500,000 daily experiences in 20 languages around the world. Our unique set of customer, digital, and product experience solutions include support for voice, video, and chat in addition to specialized support for IoT, enterprise AI, content moderation, fraud detection and more. With headquarters in Singapore, Everise leverages a unique geographic footprint and deep domain expertise in healthcare, hospitality, travel, technology, financial services and other high-growth verticals to extend CX transformation to Fortune 500 brands and the world's most loved unicorns.

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