LC219: Customer Care Representative

LC219: Customer Care Representative

1-3 years
Not Specified

Job Description

Santiago, Region Metropolitana de Santiago 8060103
Account CreationBasic Process OnboardingBookingsCase ManagementClaims HandlingComplaint HandlingCustomer SupportEnquiries (Ad Hoc)EnquiryEscalated Issue ResolutionHub OperationsInquiryIssue ResolutionPro-active PreventionProviding QuotesService RecoveryBasic Complaint HandlingBasic Issue Resolution

Involves online and telephone contact with external/internal customers within functional area and completing any related administration. Interpersonal SkillsWritten & Verbal Communication SkillsTeam Working SkillsMicrosoft Office & PC SkillsProblem Solving SkillsLanguage: Proficiency in EnglishLanguage: Knowledge of Foreign Language (Other than English)Experience:
Some (1-3 years)

levantamiento de informacin de contacto para la creacin de cuentas, ejecucin de procesos para la incorporacin de clientes, efectuar retiros, seguimientos, cotizaciones y gestin de guas de despachos u ordenes de transporte, gestin de reclamos clientes, atencin consultas generales de clientes y ad-hoc, resolucin de problemas escalados, atencin de consultas prospectoo a operaciones del HUB, investigacin de incidentes de carga, resolucin de conflictos, prevencin proactiva, recuperacin de servicios, creacin de traces

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:
2020 Fortune's World Most Admired Companies (14th)
2019 Fortune's Best Places to Work (15th)
2019 Forbes's One of the Best Employers for Diversity
2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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