Korean Speaking Supplier Success Professional

Korean Speaking Supplier Success Professional

Cloudstaff Philippines Inc
Not Specified
Not Specified

Job Description


Job Summary
The Supplier Success Professional will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all our customers.Job Description
. Provide professional support to all our customers
. Ability to resolve complex issues with focus on customer experience
. Interact directly with customers through telephone, email and chat
. Prioritize and resolve customer needs
. Accurately verify details on regulatory documents
. Support and explain customer billing and subscription terms
. Record details of interactions in Service Cloud (SFDC)
. Provide necessary outbound follow-up, both via phone and email
. Communicate and coordinate with internal departments
. Work as a team and be a positive addition to our culture
. Performs other duties as assigned
. May be required to attend training, meetings, or seminars
Requirements
. Call center experience is a plus
. Excellent communication skill - both written and orally
. Working PC knowledge, windows preferred and related applications
. An affinity for learning online software systems
Qualifications:
Preferred Location: Cloudstaff Makati / Ortigas / Pampanga
Must be flexible with working schedule: Day shift / Graveyard shift

Job Details

Employment Types:

Industry:

ITES / BPO

Function:

IT

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