Key Account Executive

Key Account Executive

Ninja Logistics sdn bhd
1-4 years
Not Specified

Job Description

The Key Account Executive manages newly onboarded/existing accounts, ensuring that all the clients needs are met (Dashboard training, Packaging guideline, etc.), and maintaining their good relations as the all-around representative of Ninja Van.

    • Retaining 80% of the volume and revenue commitment forecast amount from corporate sales per shipper or customer by upselling and growing of existing volume in a given portfolio
    • Responsible in ensuring shipment handling needs of customer and shippers
    • Familiarize the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis
    • Understand and recommends innovative suggestions on what needs to be done, and make sure that the whole Ninja Van team understands as well - translate client speak into our own internal language
    • Execute day-to-day operational tasks that deal with aligning Ninja Van's and client's systems & ensure that processes are followed - but also look into improving these processes not just for key accounts but for Ninja Van as a whole.
    • Responsible for hitting operational KPIs through shipment monitoring from inbound until delivery, data analysis, and project management.
    • Responsible for keeping the client connected and ensuring their stickiness to the company's service by maintaining good and positive relations and consistently responsive to all communication channels.
    • First-tier problem solvers. Ensuring that all solutions were exhausted before escalating the issue to the next level supported with gathered data and investigation results.
    • Facilitating Monthly Business Reviews and collection payments to customers/ shippers, recon and alignment with Finance Unit.

    • Bachelor's degree in business administration, business management, marketing, or other related courses
    • Preferably with 1 year of experience in the logistics or e-commerce industry in account management, stakeholder management or related roles
    • Fresh graduates with related OJT/extra-curricular background are welcome to apply
    • Must have analytical skills, marketing skills, excellent interpersonal skills
    • Excellent communication skills (English and Tagalog), both written and oral
    • Must be able to present information to clients and address business concern of the said client
    • With relevant product or industry knowledge
    • Proficient in Microsoft Office and Google Suite applications, specifically in Excel SQL knowledge is a plus
    • Positive with a can-do attitude
    • Flexible and can work on extensive hours when necessary
    • Customer-oriented - possesses the mindset of understanding customers needs

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Job Details

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

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