Key Account Executive

Key Account Executive

Ninja Logistics sdn bhd
2-3 years
Not Specified

Job Description

The Key Account Executive responsibility is focused on customer account management and ongoing service, support and sales development with respective accounts. The Key Account Executive also acts as the quick-response team that handles situations and escalations brought up by the retail partner.

The Key Account Executive is also tasked to look for other leads to allow Ninja Van to engage with to expand our network and services, as well as overseeing the acquisition process from beginning to end.

    • Familiarize the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis.
    • Monitor volume performance, parcel flow, and taking timely action to drive continuous improvement.
    • Provide quality and timely feedback on accounts performances and concerns to the manager and business unit head, as well as suggestions that can help achieve mutual business goals. .
    • Engage our partners to market our services to their customers through strong alignment, and negotiation
    • Check and assist Finance in collecting and settling payments and AR's of our partners to ensure healthy cash flow and uninterrupted operation, as well as prevent penalties and charges.
    • Execute day-to-day operational tasks that deal with aligning Ninja Van's and client's systems
    • Responsible for hitting operational KPIs through shipment monitoring from inbound until delivery, data analysis, and project management.
    • Responsible for keeping the partner connected and ensuring their regular trading and loyalty to the company's service by maintaining good and positive relations and consistently responsive to all communication channels.
    • Other tasks that may be assigned by the Head of Retail

    • Bachelor's Degree graduate, preferably a Business/Marketing course
    • At least 2-3 years of working experience in the related field, specifically in Account Management, Stakeholder Management, & Client Coordination
    • Stint in an FMCG company is a huge plus experience in the logistics or e-commerce industry is also preferable
    • Analytical skills, marketing skills, excellent interpersonal skills
    • Must be able to present information to clients and address business concern of the said client
    • With relevant product or industry knowledge
    • Proficient in written and oral English
    • Positive with a can-do attitude
    • Open to client visit or outside office meeting when necessary
    • Customer-oriented - possesses the mindset of understanding customers needs

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Job Details

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

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