Jr Splunk Engineer

Jr Splunk Engineer

Systemantech Incorporated
Metro Manila / NCR
2 - 4 Years
Not Specified

Job Description

  • 8X5 Support Onsite Support for 1 year
  • SPOC between Trustwave and bank client
Support services:

  • Managing and handling alerts, dashboard and playbooks between bank client SOC team and TW SOC
  • Monitoring and triage support including incident ticketing and escalation during business hours
  • Incident Reporting and Resolution coordination
  • Splunk knowledgeable and to also be able to access TrustWave Dashboard
  • SLA will be the standard SLA provided by TW to their Managed Security Services ( SIEM ) ( Change Management, Technology replacement, Incident Management and Threat Detection SLA's) within 8X5 coverage
Scope: Monitor BDO Splunk and TW dashboard also personnel will be in charge of filing and monitoring for MSS tickets and accessing the support portal of TW. No other engine/portal only BDO and TW.

Systemantech is an IT Solutions and Services provider purposely built for organizations who want to sub-contract their IT Operation through simple manpower augmentation or for more complex outsourcing of IT Service Operation or Managed Services.



Our commitment is to improve our client's business operations through systems and best practice frameworks, providing competent professionals, and innovative technology to ensure continuous service improvement for exponential benefits of all parties.

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