Japanese Bilingual Associate Support Analyst (Quezon City) - msjd

Japanese Bilingual Associate Support Analyst (Quezon City) - msjd

John Clements Consultants Inc
Not Specified
Not Specified

Job Description



Job Description:

  • Serves as the first pass checking of the requests to secure approvals and details are all clear and complete.
  • Create, Modify and Delete accesses for the users in Windows/NT server environment and Active Directory.
  • Appropriately fulfill the approved requests within an agreed scope and time frame.
  • Following the Security Administration process to avoid mistakes and delays in processing.
  • Troubleshoot, manage and maintain security and access privileges for system IDs, directories and access groups.
  • All Rush, Escalated or Immediate handling will be vetted to ensure that we have a valid business reason.
  • Constant communication to the Subject Matter Expert (SME) or Team Lead to ensure the quality of work especially for the complex or bulk requests.
  • Adhere to operational service targets and ensure a high level of service is maintained ensure that service level agreement (SLA) is met or exceeded and conform to company policies.
  • Escalate to the next level of support as dictated by process if needed.
  • All deliverable reports will need to be submitted on time to make sure that all requests are monitored effectively.

Job Qualifications:



  • Atleast N3 level or above
  • Bachelor's degree holder is a plus
  • 1 year experience in IT Security Administration is a plus
  • Excellent English communications skills both oral and written
  • Strong customer service and team orientation aptitude
  • Ability to work independently and manage multiple tasks within a heavy workload environment while meeting service quality and turnaround objectives
  • Proficient in PC troubleshooting and has good working knowledge on MS Excel Formulas, Charts and Functions
  • Good analytical and problem-solving skills is a must
  • Strong organizational skills with emphasis on details and follow up
  • Flexible to changes in work assignments and Excellent attendance record
  • Willing to work overtime and on weekend if needed




Job Details

Employment Types:

Industry:

Function:

IT

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