IT Tech Support

IT Tech Support

Cloudstaff Philippines Inc
1-4 years
Not Specified

Job Description

Job Description

Reports the status, evaluates enhancements of all but not limited to upgrade of production in Infrastructure.
Ensures optimal ISP connection / firewall and VPN gateways.
Oversee all production networks, servers and services Maintain Basic network security systems, processes and prepare associated documentation for all work
Design and prepare update for all trouble tickets through various troubleshooting programs and upgrade ticketing systems
Monitor and resolve all issues of ticketing system
Manage and implement change management procedures and systems
Prepare status reports and upkeep of schedule routine system maintenance
Provide technical assistance and formulate equipment configuration as client requirement
First-line network surveillance and management support
Interface with ISPs directly on issues regarding WAN performance if need be
Basic troubleshooting of the network and rectify the hardware faults
Work in collaboration with the network engineering teams
First line network surveillance and management support


Qualifications And Requirements

Good understanding on networking technologies such as TCP/IP, OSI, VLANs, DNS, DHCP, routing protocols, SNMP etc
Have working knowledge on network equipment products from Cisco, Aruba, Fortinet, MikroTik, Ubiquiti etc
Have experience on monitoring tools such as Cacti, Nagios, Zabbix, LibreNMS, Scrutinizer, Racktables etc
Familiar with cloud computing e.g. AWS, GCP and Azure
Good analytical and troubleshooting skills
Able to handle multiple support cases
Good written and verbal English skills; good documentation skills
Ability to work on pressure
MUST be willing to work on Mid and graveyard shift only
Minimum 1 year experience

Job Details

Employment Types:

Industry:

Function:

IT

Education:

Cloudstaff is a global offshoring and outsourcing services provider with offices in the Philippines, United Kingdom, China and Australia. We provide companies all over the world to focus on their bottomlines with ease and effectivity; thus, helping them reduce costs and energy. Our service models target specific industries, so we could serve small start-up and large businesses.

Cloudstaff's distinctive approach includes dedication and professionalism which enables us to deliver our services. We free the time of your highly skilled staff by shifting the time intensive business tasks to more cost effective locations allowing your local staff to focus on running your business.

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