IT SUPPORT ENGINEER

IT SUPPORT ENGINEER

Nityo Infotech Services Pte. Ltd.
1-10 years
Not Specified

Job Description

IT Support Engineer
Primary responsibilities:
• Provide onsite and remote support covering Level 2 - hardware equipment
• Monitor and resolve (within committed SLA of the team) tickets assigned in IT Service Management tools and other relevant systems
• Ensure optimal operation of all end user and office equipment
• Maintain equipment inventory according to company processes and policies
• Contribute ideas for task/process improvement where necessary
• Provide relevant input to team projects when needed
Qualifications:
- Must have degree in Information Technology, Computer Engineering, Systems and Network Administration, Computer Support Specialist or relevant IT/Computer/Engineering courses
- At least 1 year working experience in onsite customer support and asset management
- Must be ITIL Foundation/CompTIA ITF+/CompTIA A+ certified
- Preferably Windows/Office desktop support certified
- Customer service oriented and able to communicate effectively and assertively
- Able to work with end users on all levels in the organization
- Excellent communication skills in oral and written English
- Detail-oriented and fulfills deliverables in a timely manner
- Excellent troubleshooting, analysis and documentation skills
- Willing to work on shifts
- Exposure to multinational and multi-cultural environment is a plus

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....

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