IT Service Desk Manager

IT Service Desk Manager

Accenture
Philippines
6-9 years
Not Specified

Job Description


Job Description
. Meeting with client representatives to request and receive information and giving advice on engagement matters.
. Planning, estimating, managing, and delivering one or more projects within a program to realize maximum benefit for a client with minimized risk.
. Assisting in creating the direction, priorities, scope and plan for one or more projects to realize maximum benefit for a client.
. Managing the design and implementation of analyses that will identify requirements related to people, processes and technology
. Identifying, analyzing, mitigating, and proactively responding to project, financial and operational risks, both real and anticipated.
. Sustaining an environment that facilitates high performance and motivating individuals to work collaboratively as a team in order to achieve project/team goals to realize value for a client.
. Tracking and reporting on key solution delivery metrics for one or more projects.
. Creating and fostering an environment that facilitates high performance and motivates individuals to work collaboratively as a team inspiring individuals on team to contribute their best efforts
Qualifications
- Bachelors Degree in Computer Science, Information Technology or other relevant field
- At least 6 years relevant experience
- Experience in managing an IT Service
- Required experience in IT Service Desk Management
- Experience in managing large teams
- Desire to work in an information systems environment
- Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals and realize value
- Ability to contribute to the creation of an environment that motivates individuals to work collaboratively as a tea

Job Details

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