IT Service Desk (Makati)

IT Service Desk (Makati)

Quess Corp Limited
Metro Manila / NCR
1 - 3 Years
Not Specified

Job Description

Responsibilities:
• *Act as a first point of contact for all IT Service Desk requests and issues from customers seeking technical assistance and support related to computer systems, software, and hardware.
• *Perform daily and ad-hoc tasks quickly and efficiently though utilizing existing documentation, training, and resources ensuring that ticket requests and incidents are accomplished and resolved respectively according to the set standard response/resolution time as assigned in any of established Service Desk support queues
 Phones Support - answer the IT Service Desk hotline number, handle service requests and incidents received over the phone and assist users in real-time as required; Performing remote troubleshooting through diagnostic techniques and pertinent questions.
 Chat Support – respond to customer queries, handle service requests and incidents received over Service Desk chat facility and/or ICON’s instant messaging tools
 Service Request and Incident Ticket Support - triage IT Service Desk service request and incident tickets quickly and effectively; resolve or escalate them as required according to their impact/severity.
Qualifications:
• At least 1 year relevant experience.
• Must possess a high level of interpersonal and customer service orientation/skills
• Must have strong analytical, problem-solving skills and decision-making skills
• Must have basic knowledge to diagnose and resolve basic Desktop/Application support and other technical issues
• Excellent written and verbal communication

Quess serves over 1,700+ clients worldwide. Quess has a team of over 261,700 employees across India, North America, South America, South East Asia and the Middle East across segments such as Industrials, Facility Management, People Services, Technology Solutions and Internet Business.

About Recruiter

Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO, IT/Computers - Hardware & Networking, IT/Computers - Software

Skills/Roles I hire for: IT & ITES

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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