IT Service Desk L3

IT Service Desk L3

Prime Manpower Resources Development Inc
Metro Manila / NCR
4 - 13 Years
Not Specified

Job Description

  • Provide troubleshooting, and remote assistance for problems with computer systems, peripheral equipment, operating systems, and web browsers. Help users solve their IT problems, and provide targeted instructions to users to improve their skills and confidence in using computer systems and applications. Track, report and create documentation for recurring problems.
  • Facilitate workflow processes and maintain all aspects of the internal helpdesk system. Including server maintenance, backups, and user credentials.
  • Maintain service-level agreements (SLA) within acceptable parameters as deemed by management
  • Create, update, and review documentation such as- IT notifications, diagrams, procedures, customer support, internal support and technical support etc.
  • Assist with project planning and implementation including new systems or application rollouts, compliance and security testing for software applications, and updating software guidelines and instructions as needed. Coordinate user notifications of project and maintenance activities, and update documentation for user instructions and guidelines. Gather, organize, and analyze report data from multiple sources to identify patterns.
  • Document each issue and follow from entry to closure with same day communication back to end user. Use and maintain Service Desk ticketing system for logging, documenting, and communication of issue and resolution information.
  • Effectively manage and organize IT inventory throughout the office.
  • Support and backup other IT services as needed and other duties as assigned.

ABOUT PRIME MANPOWER
Prime Manpower Resources Development, Inc. (Prime Manpower) is a local affiliate of ManpowerGroup® (NYSE: MAN), the world leader in innovative workforce solutions. Prime Manpower provides total recruitment solutions from permanent recruitment, executive search, recruitment process outsourcing, overseas placement, training, and outplacement and career management.

ABOUT MANPOWERGROUP
ManpowerGroup (NYSE: MAN) has been the world’s workforce expert for nearly 70 years. We connect more than 600,000 men and women to meaningful work across a wide range of skills and industries every day. Through our ManpowerGroup family of brands — Manpower, Experis, Right Management and ManpowerGroup Solutions — we help more than 400,000 clients in 80 countries and territories address their critical talent needs, providing comprehensive solutions to resource, manage and develop talent. ManpowerGroup operates in the Philippines through its wholly owned subsidiary Manpower Outsourcing Services Inc. (MOSI) and its local affiliate, Prime Manpower Resources Development, Inc. (Prime Manpower).

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Functions : IT

Industries : Recruitment/Staffing/RPO

Skills/Roles I hire for: Delphi, Mobile Developer, .NET, Workday

level Hiring For: Mid Level

A senior permanent and staffing and executive search consultant with specialization in Finance and BPO who has 10 years of total experience.

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