SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. We have more than 55,000 dedicated employees and more than 65 sites in more than 20 countries. We have operations in North America, Europe, Middle East, Africa, Latin America and the Asia Pacific. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.
In the Philippines, SYKES is recognized as the first multinational call center in the country. We are also the first call center to venture outside Manila and establish operations in Cebu. From only 14 employees, SYKES grew to 15,000 and now has 7 sites in the country. SYKES has more than 20 years of experience in the industry and is known for its innovative and supportive work environment.
SYKES Philippines is recognized as the BPO Company of the Year and CSR Company of the Year in the 2018 Asia Leaders Awards.
Functions : IT
Industries : ITES/BPO, IT/Computers - Hardware & Networking, IT/Computers - Software
Skills/Roles I hire for: Software Developer and IT Infra
level Hiring For: Junior Level, Mid Level, High Level, Top Management
Responsible in communicating with the client regarding their payments via call. Work from Home during ECQ. Once ECQ is lifted, office is in Makati City
This role is primarily responsible for understanding of KPIs, Data Pulling, Data QA, Data Clean-up, and Reports Automation.
This role is mainly focused in understanding each KPI of the team and how they measure those KPIs. You will also provide forecasts for main KPIs in partnership with the marketers. Experience with advanced Excel features is a must.
This role is primarily responsible for all revenue delivery on a set of sports that the client offers. You will be managing a team of sports owners working to define a strategy for posting contests, build promotional treatments, etc.
This role is primarily responsible for leading and developing a talented team of employees who monitor the operations. Collaborating across organizational teams, you will find new opportunities to generate new revenue.
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