IT Process Management Head

IT Process Management Head

ABS-CBN Corporation
Metro Manila / NCR
5 - 10 Years
Not Specified

Job Description


Human Resources and Competency Management

  • Provide a structured approach to ensure optimal acquisition, planning, evaluation and development of IT human resources
  • He/She shall ensure that: (1) IT Organization is structured to deliver effectively and efficiently; and (2) IT personnel are competent and motivated
Process Quality Management

  • Define and communicate quality requirements in all processes, procedures and related enterprise outcomes.
  • He/She shall enable controls, ongoing monitoring, and the use of proven practices and standards in continuous improvement and efficiency efforts.
Service Management

  • Define agile Service Management best practice processes and ensure that these are adopted and sustained to enable the effective management and implementation of services.
  • He/She shall be in charge of the following ITSM processes: (1) Change Management - ensure authorization of changes are made in a timely manner and with minimal errors; and (2) Problem Management - ensure that IT-related problems are resolved so that they do not reoccur.
Continual Improvement and Performance Management

  • Continually align and realign IT processes and services to the changing business needs by identifying and implementing improvements to IT.
  • He/She shall ensure that: (1) ensure relevant KPI’s are in place and are consistently being measured; (2) provide timely, accurate and relevant management information that will aid on making strategic decisions; and (3) recommend improvement opportunities


  • Graduate of Industrial Engineering, Management Engineering, Business, or other Information Technology-related course
  • At least 10 years work experience or combined experience in Agile Processes, IT Service Management, IT Process and Policies Analysis and Design, Quality Management, Project Management, Implementation and Transformation
  • Should have in-depth application of agile methodology, process analysis, service management, and quality management
  • Should have application of project management.
  • Should be knowledgeable in systems analysis, entity relations analysis, software development and project management methodology
  • Design thinking – should be able to pull together solutions to problems that are centered to customer’s point of view
  • Agile discipline – should be able to respond, adapt and implement changes swiftly
  • Lean thinking – expected to lead in delivering optimized value to customers
  • Systems thinking – should be able to adequately inter-relate processes, services and systems
  • Process discipline – expected to be the steward of ensuring strict adherence to standards, policies and IT frameworks
  • Technology interest – expected to be interested in current technology solutions and trends
  • Must be ITIL Certified and Six-Sigma belt holder
  • Other certifications such as PMP, COBIT, and relevant IT Governance frameworks are a plus

ABS-CBN Corporation is the Philippines’ leading information and entertainment multimedia conglomerate. The Company is primarily involved in television and radio broadcasting, as well as in the production of television and radio programming for domestic and international audiences and other related businesses. ABS-CBN produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television.

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level Hiring For: Mid Level, High Level, Top Management

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