IT Ops Manager

IT Ops Manager

eTeam Workforce Pte Ltd
Not Specified
Not Specified

Job Description



Job Description

  • Candidate should have minimum of 12&plus yrs. of experience
  • Should have Global Service Desk domain experience managing a team of 150&plus FTE
  • Comfortable with Pampanga Work location
  • Knowledge on Service Desk metrics , SLA's & KPI's
  • Experience in performing client facing role and maintain high level of customer satisfaction
  • Exposure to project financial management
  • Acting as the bridge between client and operational delivery teams
  • Good communication around issues and opportunities - get things done, make things happen
  • Stakeholder Management - Collaborating with Client & Internal senior leaders on account management and growth
  • Service Reporting and sponsoring service delivery meetings
  • Should have knowledge on Transformation & Identifying Service Improvement opportunities
  • Report daily, weekly & monthly service delivery performance to internal and client stakeholders
  • Flexibility to work in shifts as per business requirement
  • Strong Customer Service, Project Management, Resource planning and Quality control skills
  • Should possess Forward planning, Decision-making, Strategic thinking skills

Job Details

Employment Types:

Industry:

Function:

IT

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