IT Knowledge Manager & Configuration Manager

IT Knowledge Manager & Configuration Manager

AIA Group
Not Specified
Not Specified

Job Description



Bring your career aspirations to life with AIA!Responsible for supporting specific functional / business areas in terms of information system needs
Responsibilities
Knowledge Manager

  • Design the Knowledge Management process to conform to best practices and meet the needs of the organization

  • Promote awareness and acceptance of the Knowledge Management process Provides the roadmap, strategy, process objectives, and metrics to measure success

  • Monitors and reviews the execution of the Knowledge Management process at a high level, ensures it remains consistent with the organization's current culture and IT Service Management strategy and ensures coordination with all other IT processes

  • Participates in the IT Governance activities

  • Evaluates performance metrics against the defined critical success factors, institutes actions to correct shortcomings or further streamline the process, and prioritizes expansion activities

  • Reviews and audits the process and its techniques and methods to ensure they are continuously improved

  • Interfaces with other processes and/or business functions to ensure processes are put in place to capture data, information and knowledge and leverage benefits provided by the Knowledge Management process

  • Accountable for Knowledge Contents and the quantity and quality of knowledge and the effectiveness of its use

  • Directs and schedules the training of staff and Knowledge Management Champions

Configuration Manager

  • Responsible for the deployment of the process. Evaluates performance metrics against the defined critical success factors and institutes actions to correct shortcomings or further streamline the process as necessary Responsible for the execution of the process controls, ensuring that staff comply with process and data standards

  • Interfaces with other processes and/or business functions to ensure they are able to leverage the benefits provided by the Asset and Configuration Management process

  • Directs, prioritizes and schedules audits ensures that any corrective action identified in Process and/or Database audits are carried out

  • Directs and schedules the training of new Asset and Configuration coordinators

  • Ensures regular housekeeping of the Asset and CMDB data

  • Ensures appropriate security and access levels to the Asset database and CMDB

  • Plans and manages the population of Assets and the CMDB, including discovery, integrations, and other data import methods

  • Produces reports and Management information, including impact analysis reports and status reports

  • Identifies opportunities and submits proposals for improvement with respect to tools, staff, training, process, procedures and work instructions . Ensures all new CIs are added to the database

  • Ensures regular housekeeping of the CMDB

  • Propagate the correct use of Configuration Management process

  • Use or provide the CMDB data to facilitate Impact Assessment for RFCs and to ensure that implemented Changes are authorized

Job Details

About AIA Group

For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia, reinforced by our Purpose : to help millions of people live Healthier, Longer, Better Lives . Our Purpose guides the decisions we make and the actions we take as an organisation - empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future.

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